Hi! I’d be glad to help you with updating your profile in the Shokz app. Just to make sure I understand correctly, are you experiencing trouble saving changes to your profile info, or is the app not allowing you to access the profile section at all? Also, could you tell me if you’re logged in successfully and if you see any error messages when trying to update?

Once I have these details, I can guide you step-by-step toward fixing it. Meanwhile, here are some quick checks you can try:

1. Make sure your app is updated to the latest version available.
2. Ensure your internet connection is stable.
3. Try logging out and logging back into your account on the app.
4. Restart your device (since you’re on Windows with WebKit, a reboot often resolves app glitches).

Let me know what you find, and we’ll proceed from there!

Am on iPhone 15 Pro, app is current. Have logged out & back in. When trying to edit my profile (currently with original settings), i get "System error" message.

Thanks for the additional details about using an iPhone 15 Pro and seeing a "System error" when editing your profile. Since you've already updated the app, logged out, and logged in again, and the issue persists specifically when trying to change your profile, it seems like an error on the app's backend or a conflict with your profile data. Here are a few steps to try next:

1. Clear Cache/Data (App Cache Reset):
On iPhones, you can try deleting the app entirely and reinstalling it. This removes cached data that could cause system errors. After reinstalling, log back in and attempt to edit your profile again.

2. Check for iOS Updates:
Sometimes compatibility issues arise if the iOS version is behind. Go to Settings > General > Software Update and ensure your iPhone is fully up to date.

3. Verify Network Connection:
Make sure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the issue is network-related.

4. Try a Different Device or Web Access:
If possible, try logging into your account via a web browser on your PC (since you have Windows 10) or another device and see if profile updates work there. This helps determine if the problem is device-specific.

5. Contact Support with Error Details:
If the error continues, there may be an issue with your profile data on our servers. Contacting Shokz support with a screenshot of the error and your account details would help us troubleshoot further and escalate internally.

Would you like me to guide you through reinstalling the app step-by-step or checking your iOS version next? Or have you tried reinstalling yet? Let me know!