Hi there! I see you’re having some trouble with your Philips HearLink 2 hearing aids disconnecting frequently. I’d love to help you resolve this issue.

Could you please provide a bit more information? For example, are you using the HearLink 2 app on a specific device? Also, are you experiencing disconnections with any particular devices, such as your phone or computer, or does it happen across all devices?

Knowing more about your situation can help me guide you better.

phone android

Thanks for clarifying that you're using your Philips HearLink 2 hearing aids with an Android phone. Let’s get to the bottom of the disconnection issue you’re experiencing.

Here are some steps you can try:

1. Check Compatibility: Ensure that your Android phone is on a compatible version of Android—ideally, Android 8.0 or later. Using the latest version generally yields the best results. If you're unsure about your Android version, you can check by going to Settings > About Phone.

2. Reconnecting Bluetooth:
- Start by turning off Bluetooth on your phone for about 10 seconds, then turn it back on.
- If that doesn't help, try unpairing your hearing aids and then reconnecting them:
- Open the Philips HearLink 2 app.
- Go to the settings menu and look for Bluetooth Devices.
- Select your hearing aids and choose to unpair.
- After unpairing, follow the app instructions to pair them again.

3. App Update: Make sure you have the latest version of the Philips HearLink 2 app installed. You can check for updates in the Google Play Store.

4. Device Reset: If the issue persists, you can reset your hearing aids:
- Refer to your user manual for specific instructions on how to perform a factory reset on your Philips HearLink 2 hearing aids.

5. Interference Check: Sometimes, other devices can interfere with Bluetooth connections. Try to see if disconnecting other Bluetooth devices improves stability.

If you've tried these steps and the issue continues, let me know so that we can explore further options. Also, if you want more detailed information regarding compatibility, you can check this link or for troubleshooting steps, you can refer to this link.

Are you satisfied with the solution I provided? If you need more assistance, I’m here to help!