[Philips HearLink 2] HA randomly loose connection to iphone, then continuously try to re-connect but fail. A PITA.

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Mark W.
1 year ago In Philips HearLink 2
HA randomly loose connection to iphone, then continuously try to re-connect but fail. A PITA.

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Pierre

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1 year ago

To resolve the issue of your Philips HearLink 2 hearing aids randomly losing connection to your iPhone and subsequently failing to reconnect, you can follow these actionable steps:

1. Turn Off and Restart Devices:
- Power off your HearLink 2 hearing aids completely.
- Restart your iPhone by turning it off, waiting a few seconds, and then turning it back on.

2. Check for Software Updates:
- Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for and install any available updates.
- Similarly, check if your HearLink 2 app is updated to the latest version in the App Store.

3. Forget Device and Re-pair:
- On your iPhone, navigate to Settings > Bluetooth.
- Find your HearLink 2 hearing aids in the list and tap on the “i” icon next to them, then choose Forget This Device.
- Next, restart the HearLink 2 app and re-pair the hearing aids by following the pairing instructions from the app or the manual.

4. Clear App Data:
- Go to the Settings of your iPhone, find the HearLink 2 app, and clear its data if this option is available, or simply uninstall and then reinstall the app.

5. Turn Off Other Bluetooth Devices:
- Disconnect any other devices connected via Bluetooth that may interfere with the connection. Having multiple devices connected can sometimes lead to connectivity issues.

6. Check Battery Levels:
- Make sure that your hearing aids are sufficiently charged. Low battery levels can cause intermittent connectivity issues.

7. Bluetooth Reset on iPhone:
- Turn off Bluetooth on your iPhone, and then turn it back on. Go to Settings > Bluetooth, toggle the Bluetooth switch off and then back on.

8. Reset HearLink 2 Hearing Aids:
- Refer to the user manual to see if there is a reset option for your hearing aids. A reset can clear any technical issues causing the disconnection.

9. Contact Support:
- If the problem persists after all of the above steps, consider contacting Philips customer support for further assistance with troubleshooting or potential repairs.

Should you need any specific instructions regarding each step or wish to delve into more technical details, please let me know.

For further reading on related issues, you can refer to discussions on similar problems in the following resources:

- Losing Bluetooth connection with Philips HearLink - learn more

- iOS 16.5 Update, Hearing aid connectivity issues - learn more

- Problems connecting to other devices | Advice for you from Philips - learn more.

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