[Weekly Planner] When app is on home screen everything is blured and you cant see anything

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Jamie Williams
1 month ago In Weekly Planner
when app is on home screen everything is blured and you cant see anything

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 month ago

Hi! I’m Frank Taylor from Weekly Planner support. I understand that when you open the Weekly Planner app on your Windows device with WebKit browser, the home screen appears blurry and you can’t see the content clearly. Let’s get this sorted out for you.

To start, can you confirm a couple of things for me?
1. Is this blurry view happening only on Weekly Planner’s home screen or across other apps or websites as well?
2. Have you recently changed any display or accessibility settings on your device or browser?
3. Have you tried refreshing the app, clearing your browser cache, or restarting the device?

Meanwhile, here are some simple steps to try that often fix blurry display issues within web apps on Windows browsers:

1. Refresh the Browser Window: Sometimes a simple refresh (pressing F5 or Ctrl+R) clears temporary glitches.
2. Clear Browser Cache: Cached files can cause display oddities sometimes. In WebKit browser on Windows, go to Settings > Privacy > Clear Browsing Data, and clear cached images and files.
3. Check Zoom Level: Make sure the browser zoom is set to 100% (press Ctrl+0 to reset zoom).
4. Disable Hardware Acceleration: Hardware acceleration in browsers can sometimes cause blurriness. Go to browser settings, find system settings, and toggle off "Use hardware acceleration when available," then restart the browser.
5. Update Browser: Ensure your WebKit browser is fully updated to the latest version since sometimes outdated browsers create rendering issues.
6. Check Display Scaling: On Windows 10, right-click desktop > Display Settings > Scale and Layout, and confirm scaling is set to 100% or a recommended level. Too high scaling can cause blurry app interfaces.

If you’ve already done these or the issue persists, it might be a specific bug or rendering conflict with the Weekly Planner app on your browser. In that case, please let me know:
- Are you logged into your Weekly Planner account when this happens?
- Does the blurriness happen on app launch, or after some interaction?
- Can you try using a different browser temporarily (like Edge or Chrome) on the same device to check if the problem is browser-specific?

With a bit more info, I can guide you through advanced troubleshooting or escalate if needed. Let me know how the initial checks go!

Are you satisfied with these steps so far?

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