Hi there! I’m Alice Johnson, here to help you with your Simmons Bank online account login issue. To get started, could you tell me a bit more about what happens when you try to log in? For example, do you see an error message, or does the page just not load? Also, have you tried any steps already, like resetting your password or checking your internet connection? This info will help me guide you better.

It wants to send me a text with a security code, but I never received the text

Thanks for the info! It sounds like the issue is with not receiving the security code text to complete your login. Let’s start by checking a few common causes:

1. Confirm your phone has a reliable mobile signal and is not in Airplane Mode.
2. Double-check that the phone number associated with your Simmons Bank account is correct and up to date.
3. Try restarting your phone to refresh the network connection.
4. If you have any SMS blocking or spam filtering features enabled on your phone or through your carrier, try disabling them temporarily.
5. You could also try opting to receive the code via email or the Simmons Bank mobile app if that option is offered.

If none of these steps work, there could be an issue with the bank’s messaging system or your phone carrier blocking the messages. In that case, you might want to:
- Remove and then re-add your phone number for two-factor authentication in your Simmons Bank online profile, if possible.
- Contact Simmons Bank support directly at 1-866-246-2400 for assistance with SMS alert services.

Should I walk you through checking your phone number settings on your Simmons Bank account or help with any of the above steps?

How to check my phone settings for SMS message issues?

Thanks for asking! To check your phone settings for SMS message issues on your Windows-based phone or any smartphone, here are some key things you can do:

1. Check Blocked Numbers: Open your messaging or phone app, go to Settings, and look for any Blocked Numbers list. Make sure Simmons Bank's short code or number isn’t blocked.

2. Message Filtering or Spam Settings: Sometimes phones or carriers have spam filters that might block automated texts. Check your messaging app settings/preferences and disable any SMS spam filter or message blocking related to unknown numbers.

3. Network Signal and SMS Service Status: Ensure your phone has a strong cellular signal. You can also try toggling Airplane Mode on and off to refresh the connection.

4. Restart Your Phone: A simple restart can often fix temporary glitches related to receiving texts.

5. Contact Your Carrier: Sometimes carriers block short code messages by default or have issues delivering them. Call your carrier's support and ask if there are any blocks or known issues with receiving SMS from Simmons Bank's short code.

If you want, I can guide you step-by-step through these checks depending on your exact phone model. Does this sound like a helpful start?

Also, for any specific Simmons Bank app issues or SMS alert terms, you can visit our support page here: Simmons Bank Mobile App Support or review the SMS alert terms here: SMS Alert Services Terms - Simmons Bank.

Let me know if you’d like me to help with anything specific!