Hi there! I see you're having trouble logging into the H-E-B PartnerNet app on your iPhone running iOS 18.6. Could you share a bit more about what's happening when you try to log in? For example, are you getting any error messages, or is the app not responding at all?

In the meantime, here are some simple steps we can try to get you back in:

1. Double-check your login credentials—sometimes using your previous password (if you've recently changed it) helps, as some endpoints might lag behind in updating password status.
2. Try restarting your iPhone to clear any temporary glitches.
3. Make sure your PartnerNet app is updated to the latest version available in the App Store.
4. If you recently changed your password, try resetting it again through the PartnerNet password reset page or app option, following the verification prompts.
5. Clear cached data by uninstalling the PartnerNet app and reinstalling it freshly.
6. Confirm that your internet connection is stable.

If after these steps the issue persists, there might be an authentication system (like OKTA Verify) update or server-side issue causing the problem, and we may want to verify that or escalate to our support team.

Let me know how these steps go or if you can provide any specific error messages—it will help me guide you better.

Okta verifies but won’t let me in

Thanks for the additional detail about Okta verifying but not letting you in. That helps narrow down the issue quite a bit.

Sometimes, even after Okta Verify confirms your identity, login can fail due to push notification delays, token sync issues, or app conflicts. Let's try these focused steps on your iPhone running iOS 18.6:

1. Open the Okta Verify app, tap on your account, and check if there’s a “troubleshooter” option; run this if available to scan for common issues.

2. Force close both the PartnerNet app and the Okta Verify app: Swipe up from the bottom (or double-click the Home button) to bring up the app switcher, then swipe both apps off the screen to close. Reopen PartnerNet and try logging in again.

3. Check iPhone Notifications settings: Go to Settings > Notifications > Okta Verify, make sure Allow Notifications is on and all options (Lock Screen, Notification Center, Banners) are enabled. Missing these might block push prompts.

4. Toggle airplane mode on and off: This refreshes your network connection. Sometimes push authentication requires a fresh network handshake.

5. Uninstall and reinstall Okta Verify: Occasionally, the app’s token can get out of sync and reinstalling helps refresh that.

6. Confirm your PartnerNet app is updated along with Okta Verify on the App Store.

If these steps don’t resolve the push or verification issue, it could be a back-end configuration problem, or your account might require a fresh Okta token enrollment, which the H-E-B IT/PartnerNet Help Desk can assist with.

You can also check out this official Okta Verify troubleshooting guide for iOS devices here: Okta Verify Troubleshoot iOS 7.

Feel free to try these and let me know what happens, and I can guide you further!