Hi there! I understand you're having trouble completing your payment and selecting your appointment day and time on the Nellis Auction app. Let's sort this out together.

Just to get a bit more detail first: Are you able to reach the payment screen and then get stuck, or does the issue happen right when trying to pick the appointment? Also, are you seeing any error messages or is the app just unresponsive at that point?

Meanwhile, here’s a general approach we can try:
1. Check App Version & Updates: Make sure your Nellis Auction app is up to date. Sometimes bugs in older versions cause issues with scheduling and payments.
2. Stable Internet Connection: Ensure your iPhone’s internet connection is stable, whether Wi-Fi or cellular.
3. Restart the App: Close the app completely (swipe up from bottom and swipe the app away) and reopen it.
4. Re-login: Log out of your account and then log back in. Sometimes session glitches cause trouble with processing steps.
5. Clear Cache (in-app or system): While iOS doesn’t allow clearing app cache like Android, logging out and back in helps refresh app data.
6. Try Appointment Section Directly: Go to your account’s appointment or pickup section to see if you can select or modify your appointment there. Some users find success canceling any existing appointment and creating a new one to reset the process.

If none of these work, there may be a deeper issue with your account or the app itself. In that case, I can guide you on how to contact Nellis Auction support directly or assist further.

Does this sound like a good starting point? Are you currently able to access other app features normally? Any extra details will help me tailor the fix!

Will I lose my items if I sign out and restart app

Thanks for checking! To answer your question: Signing out of the Nellis Auction app and restarting it will NOT make you lose your items or bids. Your items and bids are tied to your account on Nellis Auction’s servers, not just your current app session on your iPhone. So when you log back in, all your items, bids, and account info should still be there intact.

Signing out and back in is a safe step to refresh your session and might help clear whatever’s blocking your appointment or payment progress.

If you’d like, I can guide you through doing this carefully to make sure nothing feels lost or confusing. Would you like to proceed with signing out and restarting the app?

Nellis Auction app login issues solutions

Thanks for asking about login troubleshooting! Here’s a tailored approach to resolve login issues with the Nellis Auction app on your iPhone running iOS 18.7.1:

1. Double-Check Credentials: Make sure your username/email and password are entered correctly. Sometimes, typing errors happen, especially on mobile keyboards. Check for extra spaces or capitalization.

2. Reset Password: If you suspect the password might be the problem, use the "Forgot Password" link on the login page to reset it. Follow the instructions sent to your email to create a new password.

3. Update the App: Ensure your Nellis Auction app is updated to the latest version from the App Store. Older versions might have bugs causing login errors.

4. Check Internet Connection: Confirm your iPhone has a stable internet connection, either through Wi-Fi or cellular data.

5. Restart Your iPhone: Sometimes a simple restart clears temporary glitches that interfere with login.

6. Reinstall the App: If problems persist, uninstall the Nellis Auction app, then reinstall it from the App Store. This helps if app files got corrupted.

7. Check for Account Issues: If none of the above work, your account might have restrictions or holds. Contact Nellis Auction support through [email protected] for help verifying your account status.

8. Avoid Using VPN or Proxy: If you use VPN or any proxy apps, disable them temporarily as they might block authentication.

If you continue to experience trouble logging in or proceeding with your payment and appointment selection, please let me know which steps you've already tried, and any specific error messages you see. I’m here to help!

Are you able to log in successfully now, or is the issue still happening at the login stage?

I’m trying to pay and pick out my appointment day and time. But when I try and go further it won’t