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Videos will not load

Hi there! I see you're having trouble with videos not loading in the Heart of Vegas app on your Android device. Let's get this sorted out together.

To start, could you tell me if this issue happens with all videos or just specific ones like ads or rewards videos? Also, have you tried any fixes so far, like restarting your device or updating the app?

Meanwhile, here’s a step-by-step guide to help fix video loading issues on Heart of Vegas for Android 10 with WebKit browser:

1. Restart Your Device: Sometimes, simply turning your device off and on can clear temporary glitches. Press and hold the power button, then tap restart or power off, and turn it back on after a few seconds1.

2. Check for App Updates: Ensure your Heart of Vegas app is updated to the latest version via the Google Play Store. Updates often fix bugs related to media playback.

3. Clear App Cache and Data:
- Go to Settings > Apps > Heart of Vegas.
- Tap Storage.
- Select Clear Cache first, and if that doesn’t work, try Clear Data (note: clearing data may require you to log in again).

4. Verify Internet Connection: A stable internet connection is crucial for loading videos. Try switching between Wi-Fi and mobile data to see if the videos load better.

5. Enable JavaScript in Browser Settings: Since your device uses WebKit browsers, ensure JavaScript is enabled because videos often require it to play properly.
- Go to your browser’s settings.
- Look for Site Settings or Content Settings.
- Make sure JavaScript is toggled on2.

6. Reinstall the App: If the above steps don't help, uninstall the Heart of Vegas app and reinstall it fresh from Google Play Store. This can fix corrupted app files affecting video playback6.

If after trying these steps, your videos still won’t load, let me know. We can dig a little deeper into any account settings or possible device compatibility issues.

Are you able to try these steps and tell me what happens?