Hi there! I understand you're experiencing video and audio cutting out on ROOT SPORTS, and you've heard it might be related to buffering. I’m here to help you get this sorted out.

To start, could you tell me a bit more about when the issue happens? Is it constant throughout the entire stream, or does it happen more during specific games or times? Also, do you notice if it happens on just your iPhone or on other devices too? That info will help us narrow down the cause.

In the meantime, here are some steps to try that often resolve buffering problems on streaming apps:

1. Check Your Internet Connection:
Since buffering usually means the video player isn’t getting data quickly enough, please test the speed of your internet on the same network using a service like speedtest.net on another device. Ideally, streaming should have at least 5 Mbps of consistent download speed for HD content.

2. Close Background Apps:
Make sure other apps on your iPhone aren’t using bandwidth or resources that might interfere with streaming.

3. Restart Your Device and Router:
Turn off your iPhone, unplug your Wi-Fi router for about 30 seconds, then plug it back in and power your phone on again. This refreshes network connections and can clear temporary glitches.

4. Update the ROOT SPORTS App:
Using the latest version ensures you have all recent fixes and optimizations.

5. Try Streaming on a Different Network:
If possible, try using another Wi-Fi network or cellular data briefly to see if the issue persists. This can pinpoint if your current network is the problem.

If after these checks, you still face issues, it could be related to the app or ROOT SPORTS streaming servers, especially if others report similar problems during certain games or times. In that case, let me know, and we can dig deeper or escalate to ROOT SPORTS support.

Does that sound good to start? Let me know your findings and any details about when the problem happens!

It only happens on root sports on my tv through xfinity

Thanks for sharing that it happens only on ROOT SPORTS through your TV with Xfinity. That helps narrow things down quite a bit.

Since this is TV streaming via Xfinity and not your iPhone app, the issue may be related more to the Xfinity service, connection to your TV, or the ROOT SPORTS channel feed through Xfinity.

Here’s what I suggest you try:

1. Restart Your Xfinity Box/Streaming Device:
Unplug the power for about 30 seconds, then plug it back in and restart. This can often clear temporary glitches causing buffering or cutouts.

2. Check Your Internet Connection on the TV:
If your TV is connected via Wi-Fi, try switching to a wired Ethernet connection if possible. Wired connections tend to be more stable for streaming large video content. Alternatively, verify your Wi-Fi speed near the TV.

3. Try Watching Another Channel/App on Xfinity:
Does the buffering happen only on ROOT SPORTS or do other channels/apps also have problems? If it’s just ROOT SPORTS, the source feed might be the issue.

4. Update Your Streaming Device and Xfinity App:
Sometimes older firmware or app versions can cause video issues. Check for updates from Xfinity and your streaming device (e.g., Roku, Apple TV).

5. Check for Known Outages or Issues:
There have been reports from other users about buffering and pixelation specifically on ROOT SPORTS through Xfinity. You may want to check Xfinity’s forums or ROOT SPORTS support for any ongoing issues or outages:
- Xfinity Root Sports forum: link
- ROOT SPORTS troubleshooting: link

6. Contact Xfinity Support if Needed:
If none of the above help, your issue may require Xfinity to investigate your connection or the ROOT SPORTS feed to your account specifically.

Would you be able to try these and let me know what you observe? That will help decide if we pursue deeper troubleshooting or escalate to Xfinity or ROOT SPORTS support.