Hi! I’m Emily. I understand your MyRogers app on your iPhone is not opening. Let’s get that sorted out together.

First, can you tell me if you see any error message when you tap the app, or does it just stay stuck or close immediately?

Meanwhile, here are some steps we can try to fix this on your iOS 18.6.2 device:

1. Close and Reopen the App:
Swipe up from the bottom of the screen (or double-click the Home button if your iPhone has one) to bring up the app switcher. Find the MyRogers app, swipe it off the screen to close it, then reopen it.

2. Restart Your iPhone:
Sometimes a simple restart helps refresh the system. Hold the power button and slide to power off. Turn it on again and try the app.

3. Update the App:
Open the App Store and check if an update is available for MyRogers. If yes, update and try again.

4. Delete and Reinstall the App:
Press and hold the MyRogers app icon, choose “Remove App,” then “Delete App.” After that, reinstall it fresh from the App Store. This clears any corrupted data causing it not to open.

5. Check Your Internet Connection:
Make sure your Wi-Fi or cellular connection is stable as the app requires internet to function.

If you still can’t open it after these steps, try signing in via a browser at rogers.com to see if your account credentials are working fine. You might also want to change your password there once, then try logging into the app again.

Let me know if you’ve tried any of these steps already or if anything specific happens when you open the app! I’m here to help you further.

Here is the official Rogers troubleshooting guide for the MyRogers app as well.