Hi there! I understand the MyRogers app is not loading on your computer, which is running Windows 10. I want to make sure I get this right: are you using the MyRogers app directly on your Windows PC, or are you accessing MyRogers via a web browser on Windows and Mac? Also, have you experienced any error messages, or does the app just stay stuck on the loading screen?

Meanwhile, let’s try some basic but effective steps to see if that helps:

1. Clear Cache and Cookies (if using browser): Sometimes, old cache and cookies can cause loading issues. Clear the browser cache and cookies, then try loading MyRogers again.

2. Restart Your Computer: A simple restart can refresh background processes and network connections.

3. Check Internet Connection: Ensure your internet connection is stable and working.

4. Update the App or Browser: If you are using the MyRogers app on Windows, verify that it’s updated to the latest version. For Mac, also make sure the app or browser is current.

5. Reinstall the App (if applicable): If you’re using the MyRogers desktop app, uninstall it first, then download and install the latest version from the official Rogers site.

6. Disable VPN or Proxy: If you have a VPN or proxy enabled, try disabling it and then relaunch the app.

7. Check for Windows Updates: Having your Windows 10 up to date can prevent compatibility issues.

If the problem persists after these steps, we can try advanced options like checking for firewall blocking or verifying account login details.

Could you please tell me if you’ve already tried any of these? Also, are you facing this issue on both Windows and Mac devices, or only one? That way, I can tailor the next steps better for you.