Hello! I understand you're having trouble connecting to your remote cameras with the Presence Video Security Camera app. Let’s work together to figure this out.

First, can you let me know if you’re getting any specific error messages when you attempt to connect? Also, are you trying to connect through Wi-Fi or cellular data?

In the meantime, here are a few steps we can start with:

1. Check Your Internet Connection: Ensure that both your remote device (like your iPhone or another computer) and the camera are connected to the internet. Sometimes, a weak connection can cause issues. You can check your connection by opening a website in your browser.

2. Disable Do Not Disturb Mode: If you have the "Do Not Disturb" mode enabled on your device, it may prevent the video from transmitting. You can turn this off in your device’s settings and try connecting again.

3. Firewall Settings: If you're using a firewall, it might be blocking the app's connection. Make sure that ports 443 and 80 are open for the Presence app. This usually allows for secure connections.

4. Restart Devices: Sometimes, simply restarting your camera and the device you're using to connect can resolve issues.

After trying those steps, let me know how it goes, and we can explore further options if you’re still having difficulties!