[BIMOBIMO (formerly BEEMO AI)] I can't log into the BIMO app because it says that there is no internet connection, but my internet connection is working properly.

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Lina
I can't log into the BIMO app because it says that there is no internet connection, but my internet connection is working properly.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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5 months ago

Hi! I understand you're seeing a "no internet connection" error message in the BIMO app even though your internet is working fine on your Windows 10 WebKit device. Let's get this sorted out together.

To start, could you tell me if this issue started recently or has it been ongoing? Also, are you using Wi-Fi or a wired connection, and have you tried logging in on a different network or device to see if the problem persists?

Meanwhile, here are a few steps we can try to resolve this:

1. Restart the BIMO app: Close it completely and then reopen it. Sometimes apps need a reset to recognize the connection.

2. Check App Permissions: Make sure the BIMO app has permission to access the internet. On Windows 10, go to Settings > Privacy > App permissions > Network and ensure BIMO is allowed.

3. Clear app cache and data: If BIMO stores any cache, clearing it might help. Since this is Windows with WebKit, if BIMO has a desktop app, you might find cache clearing in its settings or by reinstalling the app.

4. Disable VPN or Proxy: If you use a VPN or proxy, try disabling it temporarily as it might block the app's connection.

5. Check Firewall and Antivirus: Sometimes these can block app access. Add BIMO as an exception or temporarily disable the firewall/antivirus to test if it's causing the issue.

6. Network Reset on Windows: Go to Settings > Network & Internet > Status > Network reset. This resets network adapters and can fix connection issues.

Let me know how these steps go or if you need guidance on any of them! If the problem remains, we'll dig deeper.

Are you satisfied with this direction so far?

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