Hi there! I understand your Drive Safe & Save app has stopped recording trips about a month ago, even after downloading the new version. Let’s get to the bottom of this so your trips start recording again.

First, just to clarify:
- When you say you downloaded the new app, did you uninstall the old one completely before reinstalling?
- Is your phone’s location (GPS) service enabled and set to high accuracy?
- Do you notice any particular error messages when you try to open the app?
- Have you tried opening the app during or right after your trip, or does it only fail to record the trip entirely?

Meanwhile, here are some steps that usually help fix this issue:

1. Check app permissions: Make sure the app has permission to access your location always (background access) since it needs to track your trips even when the app isn’t open. On Windows, check location settings and privacy permissions for the WebKit browser you’re using.

2. Disable battery saver: Battery optimization settings can prevent the app from running properly in the background. Try turning off any battery saver or power-saving modes temporarily. This is often a culprit for trip recording failures.

3. Restart the app and device: Close the app completely, then restart your computer. Open the app again and see if trip recording resumes.

4. Check network and app state: The app needs a decent cellular or Wi-Fi signal to function well. Also, if your phone or device storage is full, the app may not save trip data properly—check your storage and free up space if needed.

5. Avoid force closing: If you force close the app while driving or before your trip ends, trips may not record properly. Try keeping the app running in the background or at least reopening it after trips.

If these don’t help, we might want to look deeper into your app settings or possible server sync issues. Let me know what you already tried and any other details you notice about the app behavior!

Are you comfortable trying these steps now? I’ll guide you through step-by-step if you want.

[Source: State Farm’s official Drive Safe & Save FAQ] 1