Hi there! Thanks for reaching out. Just to make sure I understand correctly—you’re seeing a message or code in the Franco Manca app that says your purchase is a month old, but you actually made the purchase today at the Russell Square location? Is that right?

Could you tell me a bit more about where exactly you see this message? For example, is it in the app when you try to redeem a code, or is it part of a receipt or loyalty reward? Also, have you tried restarting the app or logging out and back in to refresh your purchase information?

This will help me guide you better through the next steps to resolve this.

In the app

Thanks for confirming that you're seeing the issue inside the Franco Manca app on your iPhone. Since the code is showing as a month old although you purchased today at Russell Square, it sounds like there might be a delay or error in syncing your purchase data.

Here’s a step-by-step approach to try and fix this:

1. Refresh Your Account in the App
- Log out of your Franco Manca app account completely.
- Close the app fully (swipe it away from the app switcher).
- Open the app again and log back in. This forces the app to refresh your purchase status from the server.

2. Check for App Updates
- Go to the App Store and see if there’s an update available for Franco Manca app. Sometimes bugs like this get fixed in newer versions.

3. Check Network Connection
- Make sure your iPhone is connected to a stable internet network (Wi-Fi or cellular). A poor connection can prevent real-time syncing.

4. Clear App Cache (Indirect for iOS)
- iOS doesn’t have a direct “clear cache” option, but you can try uninstalling the app and reinstalling it. This clears all temporary data that might be causing the glitch.

5. Verify Purchase Location
- Double-check with the store at Russell Square that the code or purchase is properly registered in their system.

If after trying these, the problem persists, it might be a backend issue where the purchase date synced incorrectly to the app. In that case, would you be comfortable sharing your user ID or order number? I can escalate this to our developers for a deeper check on the transaction records.

Also, just to note, some users have reported similar app behavior, related to checking stamp credits and purchase confirmations in the app reviews1.

Please give these steps a try and let me know how it goes. Are you satisfied with this approach so far?

Code says it’s a month old and purchased today - Russel Square

Thanks for your patience! Based on what you described—you’re seeing a code in the Franco Manca app that shows as “a month old” even though you purchased it today at Russell Square—it sounds like there might be a sync issue with the app’s loyalty or rewards system.

Here’s what I recommend:

1. Log out and back in: This refreshes your account data from the server.
2. Check app updates: Make sure your Franco Manca app is up to date via the App Store.
3. Reinstall the app: This clears any cached data that might be causing the error.
4. Confirm the purchase was properly stamped: Sometimes stores may need a moment to update the loyalty system after purchase.

If these don’t fix the issue, the code’s timestamp might be incorrectly recorded on the backend system linked to your purchase at Russell Square. In that case, I can escalate it to the Franco Manca Loyalty & Rewards team for review, as they handle these timestamps and rewards1.

Would you like me to proceed with escalating this? Also, if possible, please share your user ID or order number to help with the investigation.

Are you satisfied with this plan so far?