Hello! Sorry to hear your Heart of Vegas game is showing a reload error on your Kindle with Android 9. Just to get a clearer picture, have you already tried restarting your device or clearing the app’s cache? Also, are you using the standalone app from the store or playing it through a browser on your Kindle?

This info will help me guide you through the best steps. Meanwhile, I can share a few common fixes that usually help with this type of reload error:

1. Restart your Kindle: Hold the power button and reboot your device. This refreshes the system and can clear minor glitches.

2. Clear app cache and data:
- Go to Settings > Apps > Heart of Vegas
- Tap on Storage
- First, try "Clear Cache" and then "Clear Data" if needed (note that clearing data may log you out or reset settings).

3. Check for app updates in the Amazon Appstore or Google Play (if available). Updates often fix bugs causing reload errors.

4. If you are on a browser, try updating the browser or switching to a supported browser.

5. Confirm your internet connection is stable, as poor connectivity can cause loading issues.

Let me know what you have tried so far or if you need assistance navigating these steps!

I've done all the steps you suggest

Thank you for letting me know you've already tried the basic fixes. Since the reload error persists despite restarting, clearing cache/data, and updating the app, let's take a deeper look.

Here are some advanced steps we can try on your Kindle with Android 9:

1. Check Heart of Vegas Server Status
Sometimes the issue can come from the game servers being down or undergoing maintenance. While this is rare, it’s worth confirming if other players are facing similar issues. You can check official Heart of Vegas support channels or community groups for any outage news.

2. Reinstall the App
If the app data is corrupted beyond clearing cache/data, uninstalling and reinstalling the app can often resolve deep errors:
- Uninstall Heart of Vegas from your Kindle.
- Restart your device.
- Re-download and install the app fresh from the Amazon Appstore or Google Play Store.
Keep in mind this might require signing back into your account.

3. Check App Permissions
Make sure Heart of Vegas has all the necessary permissions enabled:
- Go to Settings > Apps > Heart of Vegas > Permissions
- Ensure permissions like Storage and Network access are allowed.

4. Network Configuration
- Try switching between Wi-Fi and mobile data to rule out network issues.
- If you use a VPN or proxy, disable it temporarily as this can sometimes interfere with game connectivity.

5. Operating System Updates
Although your Kindle runs Android 9, check if there are any available system updates for your device:
- Settings > System > System Updates
Updates often improve compatibility and security, which can impact app performance.

6. Clear Google Play Services Cache (if applicable)
Since your device is Android-based, Google Play Services often support app functioning:
- Settings > Apps > Google Play Services > Storage > Clear Cache
This sometimes helps with app communication errors.

If after these steps the issue remains, the problem might be more specific to your account or a rare app bug. In that case, contacting Heart of Vegas official support with your account details would be the best course.

Here is an official support article from Product Madness that covers loading issues on Android which might have additional insights:
Loading issues on Android

Please try these and let me know how it goes. I'm here to help further if needed! Are you satisfied with this next set of solutions?

How to fix common problems with Heart of Vegas app?

Great question! Common problems with the Heart of Vegas app often involve loading errors, crashes, or the game getting stuck. Since you're on a Kindle running Android 9, here's a solid step-by-step approach to fix these common app issues:

1. Restart Your Device:
Simply turning your Kindle off and back on can refresh system processes and often clears temporary glitches.

2. Clear App Cache and Data:
- Go to Settings > Apps > Heart of Vegas
- Tap Storage
- First, tap Clear Cache to remove temporary files.
- If problems persist, tap Clear Data (this resets the app, so you may need to log in again).

3. Update the App:
Check for any available updates in your app store (Amazon Appstore or Google Play) because updates fix bugs.

4. Reinstall the App:
If clearing data doesn’t help, uninstall Heart of Vegas, then reboot your device, and reinstall the app fresh.

5. Check Internet Connection:
Make sure your Wi-Fi or mobile data connection is stable. Switching between them can rule out network issues.

6. App Permissions:
Ensure the game has permission for storage and internet. Go to Settings > Apps > Heart of Vegas > Permissions and enable necessary permissions.

7. Disable VPN or Proxy:
If you use a VPN or proxy, try disabling it as these can sometimes block game servers or interfere with connections.

8. System Updates:
From Settings > System > System Updates check if your Kindle OS has updates—sometimes system fixes improve app performance.

If the game crashes or won’t load videos, reinstalling the app usually helps clear corrupted files causing those glitches.

For more detailed guidance straight from the maker, you can visit this official support article I found addressing loading issues on Android devices: Loading issues on Android

Would you like me to walk you through any of these steps on your Kindle? Are you satisfied with this overview of solving common Heart of Vegas app problems?