Hi there! It sounds like you need to reload the Suear program on your Android device. Let's walk through this together.

If you want to reinstall the app, here’s a simple step-by-step guide:

1. Open Google Play Store on your device.
2. Tap on your profile icon in the upper right corner of the screen.
3. Select Manage apps & device.
4. Look for Suear in the list. If you don’t see it, you might have to check under Not installed by tapping on the top section of the screen that says "This device."
5. Once you find the app, tap on it and select Install to reinstall, or Enable if it has been disabled.

If the app is still giving you trouble after reinstalling, please let me know so we can explore some more options together! Are you satisfied with this solution?