Hello! I understand you’ve been charged $39.98 monthly since March 2026 for an Impulse app subscription you did not subscribe to, and you want a refund. Let’s work through this together.

First, just to clarify:

1. Have you ever signed up for the Impulse app subscription on your account, or could someone else have used your payment details?
2. Which platform did you originally subscribe through? (For example, Apple App Store, Google Play, or directly via a website)
3. Have you tried to cancel the subscription yourself?

This info will help me guide you better. Meanwhile, here are general steps to address unauthorized subscription charges:

1. Check Subscription Status:
- Go to the app or website where you manage your subscription. For Impulse, logging in at https://mental-impulse.com and going to "Manage Subscription" is recommended. You might find a way to cancel ongoing charges there if the subscription is still active1.

2. Cancel Subscription:
- If subscription is active, cancel it immediately to stop future charges. This often must be done within the app store or platform where you subscribed.

3. Request a Refund:
- Refunds typically require contacting the platform that charged you:
- For Apple App Store subscriptions, you request a refund via Apple’s “Report a Problem” website.
- For Google Play, refunds are requested through Google Play support.
- If subscribed directly through Impulse, contact their customer support at [email protected] or [email protected] with transaction details.

4. Review Bank Statements:
- To identify and provide proof of unauthorized charges for your refund request.

5. Keep Cancellation Proof:
- Any cancellation confirmation emails or screenshots help your refund case.

If you haven’t canceled yet, that is the first critical step. Also, if the subscription was made via Apple or Google Play, refunds need to be handled through their processes.

If you let me know the platform, I can give you exact instructions tailored to that. Would you like me to guide you through checking this on Windows for example or another device?

Are you able to check where the subscription was purchased from?

No didn't do anything and dont have any app like that on my phone. No one uses my credit card. March 2-april 27- may 25- june 22 0f 2026 was charged on my credit card. Just want to be refunded.

Thank you for sharing those charge dates and confirming you didn’t subscribe or have the app. Since these monthly $39.98 charges are unauthorized and you do not recognize them, here are the best steps to secure a refund and protect yourself:

1. Contact Your Credit Card Issuer Immediately:
- Report these charges as unauthorized (fraudulent). Your bank can often block further charges and start a dispute process to refund the amount. This is important even before dealing with the merchant.

2. Attempt to Cancel the Subscription (if any):
- Even if you don’t have the app, sometimes subscriptions can be set up unknowingly via app stores (Google Play, Apple) or websites.
- Try logging in (if you ever set up an account) at mental-impulse.com and look for any active subscriptions to cancel them.
- If you can’t find it, the subscription may be managed by an app store.

3. Contact Mental Impulse Customer Support:
- Email [email protected] or [email protected] and explain your situation clearly. Request a refund for the unauthorized charges and cancellation of any active subscription. Be sure to include your charges’ dates and amounts.

4. Refund via App Store or Payment Platform:
- If the charges came via Google Play or Apple App Store, you need to request refunds through their official channels:
- Apple Refund Request
- Google Play Refund Guide
- Provide them details of the unauthorized charges, and they will review your claim.

5. Monitor Your Financial Statements & Consider Card Replacement:
- Since unauthorized charges appeared, consider asking your bank to issue a new card with a different number to prevent future fraud.

Because you don’t recognize these subscriptions or apps at all, your quickest refund route is likely through your credit card issuer’s dispute process alongside contacting Mental Impulse support directly1 2.

If you want, I can help you draft a message to send to Mental Impulse support or guide you through contacting your bank. Would you like me to?

Are you satisfied with this solution so far?