Hi! I see you're having trouble with the TeamBuildr app logging you back to the login page after you enter your email and password. I can help you figure this out.

To better assist you, can you tell me if you receive any error messages or prompts before it sends you back to the login screen? Also, have you tried resetting your password or logging in through the web browser on your Windows device?

Meanwhile, here are some steps you can try:

1. Clear the app cache and data on your device (if possible) or try closing and reopening the app to ensure it's not a temporary glitch.
2. Double-check that your email and password are correct—sometimes a small typo can cause this loop.
3. Try using the “Forgot Password” feature to reset your password: this can resolve issues if your credentials are out of sync.
4. Make sure the app is updated to the latest version and your Windows OS is also up to date.
5. Try logging in via the web version at https://app.teambuildr.com/ using your credentials to see if the issue persists on the browser.
6. If you've recently changed your account email or permissions, that might cause login troubles.
7. Disable any VPN or firewall momentarily, as they can sometimes block login requests.
8. Lastly, if email verification or two-factor authentication is enabled, check if you're receiving the verification emails properly (check spam/junk folders).

If the problem continues after these steps, it might be an issue with your account or a server-side problem. In that case, contacting TeamBuildr support at [email protected] would be helpful.

Let me know which of these you’ve tried or if you notice any specific error messages. That way, I can guide you with more precise steps! Are you ready to try these?

I disabled my VPN. I closed and reopened the app. I double checked my email and password. I made sure the app was updated. I tried logging on to the web version. I do not have two-factor authentication on.

Thanks for letting me know everything you've tried so far! Since you've disabled your VPN, double-checked your credentials, made sure the app is updated, and even tested logging in via the web version, it sounds like we should look a bit deeper.

One common cause for this kind of login loop can be connectivity issues. Sometimes, the app struggles to maintain a stable connection to the server, especially if the Wi-Fi or network is unstable. Could you try disconnecting from your current Wi-Fi and switching to another network or even use mobile data if possible? Then try logging in again.

Also, if you are on Wi-Fi, try restarting your router to refresh the connection. Occasionally, this helps in clearing any network-related glitches that could cause login issues.

If switching networks doesn’t help, here's an additional step for the app itself on your Windows device:

1. Uninstall the TeamBuildr app entirely.
2. Restart your computer.
3. Reinstall the app fresh from the official source.
4. Try logging in again.

If you still get bounced to the login screen, this might be related to an account-related or server-side issue. At that point, the best option would be to reach out directly to TeamBuildr support at [email protected] so they can check if there are any account restrictions or server outages affecting your login.

Feel free to give the network switch and reinstall a shot, then let me know how it goes! Would you like detailed steps on uninstalling and reinstalling the app on Windows?

I uninstalled and re-installed the app. I am not on wifi.

Thanks for the update! Since you reinstalled the app but mentioned you’re not connected to Wi-Fi right now, that could be related to the login trouble.

The TeamBuildr app needs a stable internet connection to communicate with its servers and authenticate your login. Being offline or having a spotty connection—especially without Wi-Fi—may prevent the app from completing the login process and cause it to bounce you back to the login page. There's also an "Offline Mode" in the app, but that usually stops updates and data sync, not login functionality1.

Here’s what I recommend:

1. Please try connecting your device to a stable Wi-Fi network or a reliable mobile data connection and then attempt to log in again.
2. After connecting, open the app fresh and enter your login info.
3. If you don’t have access to Wi-Fi, ensure your mobile data is strong enough and you don’t have any data restrictions enabled.

If your connection is weak or the app can’t reach the server, it won’t log you in properly.

If you try this and still face issues, let me know. We can explore account-specific settings or server side problems next.

Are you able to connect to Wi-Fi or a better mobile network now?

My mobile network connection is not weak

Thanks for confirming your mobile network connection is strong. Since your connection is solid but you still experience the login loop on the TeamBuildr app, this can sometimes be caused by how the app interacts with mobile networks even when the signal strength looks good.

Here are some additional steps based on common issues with TeamBuildr and mobile connectivity:

1. Toggle Airplane Mode:
Temporarily turn on Airplane Mode on your device for about 10 seconds, then turn it off. This refreshes your mobile network connection completely and can fix subtle connectivity glitches.

2. Clear App Cache (if applicable):
On Windows, some apps store cache data that could interfere with login. If there is an option in the app or in Windows Settings to clear the app cache or temporary files for TeamBuildr, try that next.

3. Check for Background App Restrictions:
Sometimes, mobile data might be limited for certain apps by system settings or data saver modes. Ensure TeamBuildr has permission to use background data unrestricted.

4. Try a Different Device:
If possible, try logging in on another device with the same mobile network to see if it's app or device specific.

5. Contact TeamBuildr Support:
Since the app authentication is server-based, there might be account-specific factors or server issues not visible to users. Their support team can check your account status or potential larger issues that cause login looping12.

Let me know if you want guidance on how to clear the cache on your device or if you want me to assist with contacting support. Are you able to try toggling Airplane Mode or check those data permissions?

Would a recent password change be causing this issue

Great question! Yes, a recent password change can cause the TeamBuildr Training app to send you back to the login page if the app hasn't fully synchronized the updated password or if there's a caching issue with your old credentials. Sometimes, after changing your password, the app or server requires you to log in fresh with the new password to establish a proper session.

Here’s what I suggest:

1. Make sure you are entering the new password exactly as you set it, including case sensitivity.
2. Clear any stored credentials or cached data in the app if possible.
3. Try using the "Forgot Password" feature on the official TeamBuildr password reset page just to reset your password again and confirm the change: https://app-v3.teambuildr.com/forgot
4. After resetting, log in immediately with the new password.

If after trying this the app still keeps looping back to the login page, then the issue might be related to a server sync or account status that TeamBuildr support can resolve.

Would you like me to help guide you through resetting your password securely to ensure this is not the cause? Or would you prefer a direct contact to support for deeper account checks?1 6

I changed my password again and am still experiencing the same issue

Thanks for letting me know you’ve changed your password again but the login issue still persists. Given that you’ve tried multiple password resets and the problem continues, it suggests this might not be purely a password issue.

Here are a couple of possibilities and next steps to consider:

1. Account Sync or Server Issue:
Sometimes the app and server might be out of sync or there could be a temporary server-side problem affecting authentication. Since password resets haven’t resolved it, this could be the case.

2. App Login Token or Cache Issue:
Even after reinstalling, some authentication tokens or cached data might persist in system folders or Windows app data. A thorough cleanup of app-related folders could help, but this tends to be more advanced.

3. Account or Permission Problem:
There may be an issue with your specific account permissions or status that’s causing the login loop.

At this point, the best approach is to reach out directly to TeamBuildr support with the details you’ve provided. They have access to your account backend and can investigate potential server or account-specific causes causing this login cycle.

You can contact them here: [email protected]

Please include:
- Your email address used for login
- Description of the issue and the fact you tried password resets, reinstalling, and different networks
- Any error messages you received

If you’d like, I can help you draft that email or guide you on what info to provide. Would you like me to assist with that? Or is there anything else you want to check before contacting support?

1 2

Can you help me draft an email

Absolutely, I can help you draft a clear and concise email to TeamBuildr support explaining your login issue. Here’s a professional template you can use:

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Subject: Login Issue - TeamBuildr App Keeps Redirecting to Login Screen

Dear TeamBuildr Support Team,

I hope this message finds you well. I am currently experiencing an issue with the TeamBuildr app where, after entering my email and password, the app redirects me back to the login screen without logging me in.

Here are some details about the problem and what I have tried so far:

- I have confirmed that my email and password are correct.
- I recently changed my password and attempted using the new password.
- I uninstalled and reinstalled the app on my Windows 10 device.
- I disabled my VPN and confirmed that my mobile network connection is stable.
- I tried logging in through the web version as well, but the issue persists.
- Two-factor authentication is not enabled on my account.

Despite these steps, I am still unable to log into the app successfully. Could you please assist me in resolving this issue? My registered email address is: [Your Email Here].

Thank you very much for your help.

Best regards,
[Your Full Name]

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Feel free to replace the placeholders with your specific info. Would you like me to help you personalize this further or assist with sending it?