[FitRoom] My pictures are not uploading to change clothes

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Lynne Broome
1 year ago In FitRoom
My pictures are not uploading to change clothes

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi! I understand that you're having trouble uploading your pictures to FitRoom to change clothes. Let's see if we can get that sorted out for you.

To help me better understand, could you tell me:
- Are you using the FitRoom app or the website?
- When you try to upload, do you get any specific error messages?
- Have you checked if your photos meet the upload requirements (like format, size, or any guidelines mentioned)?
- Are your photos stored locally on your Android device?

Meanwhile, here are a few things you can try:

1. Check Photo Requirements: Sometimes FitRoom requires your photos to meet specific guidelines such as portrait orientation, no background clutter, or certain file types (JPEG/PNG). Ensure your picture fits those rules.

2. Clear App Cache: On your Android device, go to Settings > Apps > FitRoom > Storage > Clear Cache. This can fix temporary issues related to uploading.

3. Update the App: Make sure your FitRoom app is up to date via Google Play Store. Older versions may have bugs.

4. Check Network Connection: Ensure you have a stable internet connection. Sometimes uploads can hang if connectivity is weak.

5. Try Another Photo: Try uploading a different picture to see if the problem persists.

If you have already tried these steps, please let me know what happened, and I can guide you further with some advanced troubleshooting.

Are you currently using the app or browser version? That will help me give you device- and version-specific instructions.

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