Hi! I see you're encountering a 1404 error with the Stride app. Can you please share a bit more about when this error appears? For example, does it happen when you open the app, during a specific action, or after an update? Any details will help me assist you better.

In the meantime, a few straightforward steps usually help clear up app errors like this on your iPhone with iOS 18.6:

1. Fully close the Stride app by swiping it away from your app switcher, then reopen it.
2. Check if there's an update for the Stride app in the App Store and install it if available.
3. Restart your iPhone to refresh system resources.
4. If the issue persists, uninstall the app, then reinstall it freshly from the App Store.

If you’ve already tried some of these, please let me know which ones, and we can dive deeper together!

Also, if this error relates specifically to a feature or function, sharing that context will allow me to look into it thoroughly or escalate if needed.

Are you able to try these steps and tell me what happens?

When I try to open the app it gives me the 1404coding took app off then reinstalled it and it coded 1404 again

Thanks for that info! Since you’re getting error code 1404 right when you open the Stride app even after reinstalling it, this usually points to an issue with your login information or account access. The official Stride support mentions that code 1404 typically means the login credentials might be incorrect or not recognized — like the email or password being mistyped or outdated1.

Here’s what I’d suggest next:

1. Double-check your email and password carefully when logging in — watch out for any extra spaces or typos.
2. If possible, try logging into your account on the Stride website through a browser on your iPhone to confirm your credentials work outside the app.
3. If you can’t log in on the website either, try using the "forgot password" option to reset your password.
4. After resetting, try logging in again on the app.

If your login info is correct and you’re still stuck, it could be a server or account-related issue on Stride’s side. In that case, you might want to reach out to Stride’s direct support via their help center or [email protected] so they can check your account status.

Please try the login verification and let me know how it goes! I’m here to support you through it. Are you able to access your account on the website for now?

Why does Stride app show error 1404 after reinstalling?

Great question! The Stride app showing error 1404 after reinstalling is most commonly related to login or account verification issues rather than the reinstall process itself. When you reinstall, the app requires you to log in fresh, so if there's a mismatch or problem with your login credentials—like a wrong email, password, or account not fully set up—that error can reappear. According to Stride’s support, error 1404 means your login info might be incorrect or has extra spaces, which the app flags when you try to access your account after reinstalling3.

In short, it’s not the reinstall causing the error directly, but how the app verifies your credentials after reinstalling. Double-checking your login or resetting your password usually resolves this.

Does that make sense? If not, I can help you step through verifying your login details together! Are you able to try logging into the website as a test?