Hi there! I understand that your Lexilogic app is getting stuck on the start logo and won't open properly. Let’s try to sort this out.

First, just to be sure, have you already tried closing the app completely and reopening it? Sometimes a simple restart of the app can help clear loading issues.

If that didn’t help, here are a few steps we can try on your iPhone with iOS 18.5:

1. Force Close the App:
- Swipe up from the bottom of the screen and pause in the middle to bring up the app switcher.
- Find the Lexilogic app and swipe it up off the screen to close it completely.
- Then, reopen the app.

2. Restart Your iPhone:
- Hold down the side button and either volume button until the "slide to power off" appears.
- Slide to turn off your device.
- After it powers down, hold the side button again until the Apple logo appears.
- Try launching the app again.

3. Check for App Updates:
- Open the App Store.
- Tap on your profile picture at the top right.
- Scroll to see if Lexilogic has an update pending. Updating the app can fix known bugs.

4. Reinstall the App:
- Touch and hold the Lexilogic app icon until a menu appears.
- Tap "Remove App" and then confirm by tapping "Delete App."
- Next, open the App Store and download Lexilogic again fresh.

If after these steps it's still stuck on the logo, it might be an issue with the app itself—sometimes server connectivity or new updates cause loading problems. If you want, I can guide you on reporting this issue to the Lexilogic support team directly so they can assist further.

Have you tried any of these steps so far? That will help me narrow down what else we can try!

If I delete and reload the app I will lose my progress

Thanks for letting me know you’re worried about losing your progress if you delete and reinstall the Lexilogic app. That’s totally understandable!

From what I found, as long as you have cloud save enabled or are logged in with your account (usually linked to your email), your progress should be safely stored on the server. This means you can uninstall and reinstall the app without losing your saved data. Many users confirm that their progress remains intact after reinstalling when cloud save is active1.

Could you please confirm if you are logged into the app with an account or if you’ve enabled any cloud save or backup options within the app? That will help me be sure.

If you’re playing as a guest without any cloud save, then uninstalling would remove your local progress, unfortunately. In that case, we might look into other troubleshooting steps that don’t require reinstalling the app.

Let me know about your login or save setup, and then I’ll guide you on the safest next steps!

Steps to restore Lexilogic app progress

Thanks for your patience! To restore your Lexilogic app progress, here’s what you typically need to do:

1. Sign Back Into Your Account:
If you originally linked your Lexilogic progress to an account (such as through Apple Sign-In, Facebook, or an email login), just reinstall the app and log in with the same credentials. This should automatically sync your saved progress from the cloud.

2. Ensure Cloud Save Feature is Enabled:
Progress restoration depends on having the cloud save feature enabled before uninstalling. If enabled, your game data is backed up on Lexilogic’s servers and will be retrieved upon login.

3. Avoid Playing as Guest:
If you were playing without creating or logging into an account (i.e., as a guest), unfortunately, local progress isn’t saved in the cloud, and uninstalling the app will erase game data.

If you’re unsure whether you had an account connected, try opening the app after reinstalling it and selecting the login option with your usual email or social login method.

If you encounter trouble restoring your progress after these steps, I’d recommend contacting Lexilogic support directly at [email protected] for account-specific help.

Does this match how you had your game set up? I can guide you through logging back in if you want!