Hi there! I understand the link in the text message to prepay your Rite Aid pharmacy order isn’t working for you. I’m here to help with that.

Could you please tell me a bit more? For example:
- Are you unable to open the link at all, or does it open but not function correctly?
- Have you tried clicking the link on different browsers or devices (you mentioned iPhone with iOS 18.4.1)?
- Do you get any error messages when trying the link?

While you provide that, here are some quick steps you can try that often fix link-related issues on an iPhone:

1. Ensure your iPhone’s software is up to date, which you seem to have with iOS 18.4.1, so that’s great.

2. Try opening the link in a different browser on your phone: If you usually use Safari, copy the link from the text message and paste it into Chrome or another browser app.

3. Clear browser cache: On Safari, go to Settings > Safari > Clear History and Website Data, then try the link again.

4. Check your internet connection: Sometimes switching between Wi-Fi and mobile data can resolve loading issues.

If none of these help, it could be a temporary issue on our end with the Pay & Go or prepay services. I can also check if there are any known issues reported.

Could you share if you see a “Continue” button or any other prompts when you open the link? That will help narrow it down.

Thanks so much! I’m ready to assist further once I hear back from you.