Hi there! I understand that when you press on videos in the Superbook Kids Bible app on your Kindle (Android 9), the app crashes or goes off. Let's work through this together to get it fixed.

First, can you tell me:
- Did this issue start happening recently or after an update?
- Are all videos causing the crash or just specific ones?
- Have you tried any steps to fix it yet, like restarting the app or your device?

While waiting for your response, here are some simple steps we can start with:

1. Clear the app’s cache and storage: Sometimes old temporary files cause crashes.
- Go to Settings on your Kindle.
- Tap Apps & Notifications > See all apps.
- Find and tap Superbook Kids Bible.
- Tap Storage & cache.
- Select Clear cache and then Clear storage (Clearing storage may reset some app settings).

2. Restart your Kindle: Turning your device off and on again can refresh system resources.

3. Check for app updates: Open the Amazon Appstore, locate Superbook Kids Bible, and see if there’s an update available. Updates often fix bugs causing crashes.

4. Reinstall the app: If clearing cache/storage doesn’t help, uninstall the app completely and then reinstall it from the Appstore.

Please try these steps and let me know what happens when you try to play a video after them. If it still crashes, I can guide you through a more detailed troubleshooting process.

Are you comfortable trying these steps now?

It started after an update

Thanks for letting me know the issue started after an update. That’s really helpful to narrow things down.

Since the app goes off when you press videos post-update, and because you’re using Kindle with Android 9, let's try these steps targeted to update-related issues:

1. Force Stop and Clear Cache Again:
- Go to Settings > Apps & notifications > Superbook Kids Bible.
- Tap Force Stop to fully close the app.
- Then tap Storage & Cache > Clear Cache (avoid clearing storage for now to keep your settings intact).

2. Check Internet Connection:
- Sometimes video playback requires a stable internet connection. Make sure you are connected to Wi-Fi or strong mobile data.

3. Check for Another Update or Known Issues:
- The developers sometimes release quick fixes after major updates.
- Please check the Amazon Appstore if another update is pending.
- Also, review the Superbook FAQ or support on their website or email support at [email protected] if this is a wider issue after the update2 7.

4. Reinstall the App:
- If there’s no new update and clearing cache doesn’t help, uninstall the app and reinstall it fresh. This can fix corrupted files from the update.

Since you reported the crash started right after updating, reinstalling often solves these issues for Android devices.

Please try these steps one at a time and let me know if the videos still cause the app to go off. I’m here to help you get this sorted out.

Are you able to try these now?