Hi there! I understand that when you try to reset your password on the Superbook Kids Bible app, it leads to an invalid URL. Let's get that sorted out together.

To help me better assist you, could you tell me how you accessed the password reset link? For example, did you click a link from an email, the app itself, or somewhere else?

In the meantime, here's a straightforward approach to try:

1. Go directly to the official Superbook sign-in page by typing this URL into your browser’s address bar: https://us-en.superbook.cbn.com/signin
2. Click on the "Forgot Password" link there.
3. Enter your username or the email address linked to your Superbook account.
4. Follow the instructions sent to your email to reset your password.

Make sure that when you click the password reset link in your email, the entire URL is copied correctly and fully—sometimes email apps can truncate links, causing invalid URL issues.

If the URL you end up with still shows as invalid, it might be a glitch on the server or the link expired. In that case, try requesting a new reset link.

Also, if you're trying to reset a child's password, remember this is done through the parent's account settings page rather than a separate reset link.

If you've already tried this and the problem persists, please let me know. We can explore further troubleshooting steps or escalate this to the Superbook technical team for a fix.

Are you able to try these steps and let me know how it goes?

Doesnt work

Thanks for letting me know it didn’t work. I want to make sure you get this sorted. Just to clarify, are you still seeing the “invalid URL” error when clicking the password reset link, or is the issue now that the Superbook Kids Bible app itself is not working or responding?

If you’re having trouble with the app in general, here are some troubleshooting steps specifically for the Superbook Kids Bible app on your Windows device with WebKit browser:

1. Clear your browser cache and cookies, then restart your browser. Sometimes old data can interfere with how the app loads or functions.
2. Make sure you have a stable internet connection.
3. Try accessing Superbook in a different browser if you can, to see if the issue is browser-specific.
4. If you installed the app as a web app or PWA, try uninstalling and reinstalling it.
5. Restart your device to ensure any system resources are refreshed.
6. If the problem is with loading episodes or content, check for updates on the official Superbook website or app store.
7. Visit the Superbook FAQ page for further help: https://za-en.superbook.cbn.com/faq 2 or contact their support directly via https://us-en.superbook.cbn.com/contact 7.

If you could elaborate a bit on what exactly happens when you try to use the app or reset your password now, I can guide you with more targeted steps.

Are you seeing the invalid URL error only when resetting the password, or is the app itself behaving oddly?

Its the website, and I forgot my password so i click reset. Right when the email comes I click reset password and it leads to an invalid URL.

Thanks for clarifying that the invalid URL appears when you click the password reset link from the email on the Superbook Kids Bible website.

This kind of issue usually happens if the reset link is broken, incomplete, or incorrectly formatted when the email is generated or opened.

Here's what I suggest trying next:

1. Make sure to copy the entire reset URL from the email and paste it directly into your browser’s address bar instead of just clicking the link. Sometimes email clients truncate links or break them across lines.

2. Try opening the reset link in a different browser on your Windows machine to rule out browser-specific issues, especially since you’re using WebKit—testing Chrome, Edge, or Firefox could help.

3. If copying the full link or trying a different browser doesn't work, request a new password reset email to ensure it’s a fresh valid link.

4. If the problem still happens after these steps, the issue is likely on the Superbook website’s password reset system. In that case, please reach out to their support team for assistance at [email protected] — they can check if there is a problem with their reset link generation.

For reference, you can also try using this direct sign-in and password recovery page here:
https://us-en.superbook.cbn.com/signin

Click “Forgot Password” there to trigger the reset email again.

Let me know if any of these steps help or if you want me to assist you further!

I did copy and it still doesnt work

Thanks for sharing that you’ve already tried copying the entire reset link and it still leads to an invalid URL. Since this problem appears to be on the website side during password reset link generation or handling, here are a few more focused suggestions:

1. Try a Private/Incognito Browser Window:
Sometimes browser extensions or cached data interfere with URL handling. Open a private or incognito window in your browser and then paste the password reset link there.

2. Check for Special Characters in the URL:
Occasionally, the URL might contain unexpected characters or spaces causing it to be invalid. If you notice anything unusual, try removing trailing spaces or symbols carefully.

3. Use a Different Device if Possible:
If you have access to another device like a phone or tablet, try opening the password reset email and clicking/pasting the link there to see if it behaves differently.

4. Reach Out to Superbook Support Directly:
Since you’ve tried the basics without success, the issue might be with the reset URL generation on their server. You can contact their dedicated tech support for help here:
[email protected]
or use their Support Contact page:
https://us-en.superbook.cbn.com/contact 7

5. Check the FAQ for Related Issues:
There is a frequently asked questions page that sometimes covers login/password issues, which might have updates or additional help:
https://us-en.superbook.cbn.com/faq 2

Since this is a website-specific issue with the password reset process and standard troubleshooting didn’t fix it, I recommend contacting their support to get the reset link mechanism checked on their end.

Let me know if you want help drafting the email to support or have any other questions! Are you comfortable reaching out to them now?