Hi there! I see you're having trouble with your DoubleDown game only loading partway on your iPhone. I’d love to help get that sorted out. To start, can you tell me if this happens every time you open the game and if you’ve noticed any patterns, like it happening after an update or on certain Wi-Fi networks? Also, have you tried any troubleshooting steps already?

Once I know a bit more, I can guide you through some steps to fix this. Looking forward to your reply!

Just now happened. Game only loads part way

Thanks for the update! Since this just happened and the game loads only partway on your iPhone running iOS 18.5, let's try some quick steps to get things working smoothly again:

1. Check Internet Connection: Make sure you have a stable Wi-Fi or cellular connection. Sometimes loading issues are related to network instability.

2. Close and Reopen the App: Double-click the home button or swipe up from the bottom (depending on your iPhone model) to open the app switcher, then swipe the DoubleDown app off the screen to close it completely. Open it again to see if it loads fully.

3. Restart Your iPhone: A simple restart can refresh the system and fix temporary glitches.

4. Clear App Cache (if possible): Though iOS apps don’t have a direct “clear cache” option, uninstalling and reinstalling the app will remove cached data. Before uninstalling, please ensure you know your login credentials or have your account linked so you don’t lose progress.

5. Update the App: Open the App Store, tap your profile icon, and check if an update is available for DoubleDown Casino. Installing the latest version can fix bugs causing loading issues.

6. Check for iOS Updates: Although you’re on iOS 18.5, DoubleDown recommends using the latest iOS version for best performance. Go to Settings > General > Software Update to confirm there’s no newer update available.

7. Check DoubleDown Status: Sometimes server issues on DoubleDown’s side cause loading problems. You can visit their support or status pages to verify if there’s an ongoing problem1.

If these steps don’t solve it, please let me know what you tried and what happens next—I’ll be here to guide you further! Are you okay to try these steps now?