[BioNinja IB] Site not loading, have test tmrw, pls fix!

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lily
2 months ago In BioNinja IB
site not loading, have test tmrw, pls fix!

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Hi there! I see your BioNinja IB app site isn't loading and you have a test tomorrow. That sounds urgent, so let's work quickly to get it sorted. To start, could you tell me a bit more? For example:

- Are you trying to access the BioNinja site via a browser or the app?
- Does the site fail to open at all, or does it load but not show content?
- Have you tried loading other websites to check if your internet is working fine?

Meanwhile, here are some basic steps you can try on your Windows device to resolve common website loading issues:

1. Check your internet connection: Ensure you are connected to the internet and the connection is stable.
2. Clear browser cache: Sometimes old files can cause loading problems. In your WebKit-based browser, go to settings and clear cached files and cookies.
3. Try a different browser: If you can, open the BioNinja site in another browser like Chrome or Firefox to see if the problem persists.
4. Disable browser extensions: Some extensions block content. Temporarily disable them and reload the site.
5. Restart your device: Simple but effective; this refreshes system settings.

If these don't work, please let me know what happens at each step, especially any error messages or what the page looks like when you try to load it. That way I can guide you with more specific fixes or check if there’s a known outage.

Are you currently able to try these?

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