Hi there! I understand you're having trouble with the VA app not relaying the ID.me login from the browser, is that right? Just to clarify, are you able to complete the sign-in successfully in your browser, but then when you use the VA app on your Windows device, it doesn't acknowledge that login or keep you signed in?

Knowing a bit more about what happens step-by-step can help me guide you best. For example:
- Do you see any error messages in the app after signing in via the browser?
- Does the app redirect you to the browser for signing in, or do you enter your credentials inside the app itself?
- Have you tried clearing any cached data in the app or reinstalling it?

Once I have a clearer picture, I can walk you through some quick checks and fixes tailored for your Windows 10 environment and the WebKit browsing context. Let me know, and we’ll get this sorted!

The app redirects me to the browser

Thanks for letting me know that the VA app redirects you to the browser for signing in with ID.me. This behavior is expected, but the challenge seems to be that after signing in on the browser, the app doesn't get the login confirmation and keep you signed in.

Let’s try a few things to fix this step-by-step for your Windows 10 device using WebKit:

1. Clear Browser Cache and Cookies: Sometimes old cache or cookies can interfere with session passes between apps and browsers. Try clearing these from your default browser and then attempt the login again.

2. Disable Browser Extensions: Certain browser extensions or privacy settings can block cookies or redirects needed for login handoff between browser and app. Temporarily disable any such extensions, especially ad blockers or privacy guards, then retry.

3. Update the VA App and Browser: Ensure you have the latest VA app version and that your browser is up to date with its latest release. Compatibility issues can sometimes cause redirect problems.

4. Check Default Browser Settings: Since the app redirects to the browser, make sure your default browser is properly set, and that it is set to allow pop-ups and redirect permissions from the VA app and ID.me.

5. Try a Different Browser: Sometimes WebKit-based browsers can have quirks with login redirects. If possible, try switching to a commonly supported browser like Chrome or Edge for the sign-in step on Windows.

6. Restart the App and Device: Simple but effective—restart the VA app and even your PC to clear temporary glitches.

If these steps don't resolve the issue, there might be a need to escalate for deeper internal checks about session tokens between the app and browser. In that case, I can guide you on how to contact VA support or troubleshoot further.

Feel free to try these and let me know how it goes! I’m here to assist until we get your login working smoothly.

Are you satisfied with this approach so far?