Hi! I understand you’re able to log in to the VA app but the content itself won’t load. Let’s figure this out together.

To start, could you let me know if you’re using the VA app on Windows via a browser or through a dedicated app? Also, does the page just stay blank, or do you see any error messages or spinning loading icons? This info will help me guide you better.

Meanwhile, here are some common quick fixes to try:

1. Clear your browser cache and cookies if you’re using a browser. Sometimes leftover data causes issues loading content.
2. Make sure your browser (WebKit-based in this case) and Windows 10 are fully updated.
3. Try restarting the browser or app completely, and then log in again.
4. Try switching to a different browser like Chrome or Edge, as some users have found better compatibility there.
5. Disable any browser extensions that might block content or scripts required by the VA app.
6. Check your internet connection to confirm it’s stable and not restricting any VA app content.

If you’ve tried some of these steps already, please update me on what you tried and what happened, so I can dive deeper.

Also, if you’re using any multi-factor authentication (MFA) or external login like ID.me, let me know if that was set up recently or changed, as that sometimes affects loading after login.

We’ll get this sorted out together!