Hi! I understand you’re not seeing your booking or rail card in the TrainPal app on your Windows device using WebKit. Let me help you get this sorted out.

First, can you tell me:
- Are you signed into the TrainPal app with the same account you used to make the booking and buy the rail card?
- Did you purchase both the booking and rail card directly through the TrainPal app or website?
- Have you checked the “My Bookings” section in the app for your tickets?

Sometimes, bookings or rail cards don’t show up if you’re not signed in to the correct account or if the app hasn’t synced properly.

Here’s a step-by-step checklist to try:

1. Verify Login: Ensure you are logged into TrainPal with the same email/account used for your booking and rail card purchase.
2. Refresh the app: Close the app completely and reopen it to force a sync with your current bookings.
3. Check My Bookings: Navigate to the “My Bookings” tab on the app. Rail cards often appear only after you have bought a ticket using them.
4. Look for rail card after booking: Some users report train cards only show up after you have applied it to a ticket purchase within the app.
5. Update the app: Make sure your TrainPal app is updated to the latest version available for Windows WebKit browsers.
6. Clear browser cache: Since you are using WebKit, clearing your browser cache might help the app refresh its data.
- Go to your browser’s settings.
- Find ‘Clear browsing data’ and clear cache and cookies.
- Restart the browser and log in again.
7. Re-download or reinstall: If you use a desktop app or progressive web app version, reinstalling might fix syncing issues.

If after these you still can't see your booking or rail card, it could be a syncing bug or account-related issue on TrainPal’s side.

In that case, you can reach out to TrainPal support directly by emailing [email protected] or using the in-app chat for immediate assistance69.

Does this sound like something you’ve tried already, or would you like me to guide you through any step? Also, any extra details you provide will help me better assist!