Hi! I see your iRISCO app has been unable to connect for the past 4 hours. Let’s get this sorted out together. Can I ask a couple of quick questions first?

- Are you trying to connect over Wi-Fi or cellular data?
- Have you checked if other apps on your Mac are having internet issues, or is it just iRISCO?
- Also, have you recently updated the iRISCO app or your macOS 10.15 system?

Knowing these will help me figure out the best approach to fix your connection problem.

connect over WIFI - other apps work fine - i'm using ios vs 18.6.2 for iPhone - problem since this morning

Thanks for the info! Since you’re on iPhone with iOS 18.6.2, and other apps work fine on Wi-Fi, it sounds like the iRISCO app specifically is having trouble connecting.

A few users have reported connection issues with Wi-Fi after their iOS 18.6 updates, sometimes affecting particular apps1. To address your iRISCO connectivity problem step-by-step, here’s what I recommend:

1. Force Close and Restart the iRISCO App
- Swipe up from the bottom and pause to open app switcher, then swipe iRISCO off the screen.
- Relaunch the app and see if it connects.

2. Restart Your iPhone
- Hold the side button and either volume button, then slide to power off.
- Turn your iPhone back on and test the app.

3. Reset Network Settings on iPhone
- Go to Settings > General > Reset > Reset Network Settings.
- This resets Wi-Fi networks and passwords, so you’ll need to reconnect to your Wi-Fi afterwards.

4. Check for iRISCO App Update or Reinstall
- Open the App Store and check if an update for iRISCO is available.
- If not, uninstall iRISCO and reinstall it fresh.

5. Check iRISCO Account and Server Status
- Sometimes server outages or account issues cause connectivity failures.
- Try logging into iRISCO web or check for status updates on iRISCO’s support site.

If none of these work, the issue could be specific to the combination of iOS 18.6.2 and the iRISCO app. You might want to report it to us at [email protected] so the development team can investigate further.

Would you like me to walk you through any of these steps in detail? Also, have you tried any of these already?