Hi there! I understand you’re trying to send files or folders via Smash, and it’s asking for a verification code that you never receive by email. Let’s work through this together.

First, just to clarify, when you say you don’t get the code, have you checked your spam or junk email folders to make sure it’s not landing there? Sometimes these automated emails get filtered out by mistake.

If you haven’t yet, here’s a step-by-step to follow:

1. Look carefully in your email spam or junk folder for an email from [email protected].

2. If you don’t find it, go back to the Smash window where it asks for the code and click the “Resend” button to request a new code.

3. To help your email provider recognize Smash emails, add [email protected] to your contacts or safe sender list in your email settings before clicking “Resend.”

4. Double-check that you entered the correct email address in Smash. Even a small typo can prevent the code from arriving.

5. If you are using any email filters or rules, temporarily disable them to see if they are blocking the email.

If you’ve already tried all this or the code still doesn’t come through after resending, let me know. We can then explore some more advanced troubleshooting steps or check if there might be any service issues on Smash’s side.

Does that sound good? Let me know what you’ve already tried, and we’ll get this sorted for you!

More details here

USED TO RECEIVE THE EMAILS WITH VERIFICATION CODES BUT LATELY NO EMAILS HAVE TO USE ANOTHER PROVIDER.

Thanks for letting me know that you used to receive the codes but recently haven't, and you had to switch to another email provider. That’s helpful context!

Since the issue started happening after switching providers, it’s possible the new provider might be filtering out Smash’s verification emails or delaying them. Here are a few things you can try to fix that:

1. Double-check your new email's spam, junk, or promotions folders thoroughly for any emails from [email protected].

2. Add [email protected] to your email contacts or your safe sender list. This usually helps prevent the emails from being caught in filters.

3. Confirm you entered your new email address correctly in Smash.

4. Try requesting a new verification code by clicking the “Resend” button on Smash.

5. Check any email filter or security settings with your new provider that might block automated emails, and allow Smash emails if possible.

6. If you have a backup or alternate email address, try using that temporarily to verify your account.

If none of the above helps and you still don’t receive any code emails after resending, there could be a deliverability issue between Smash and your new email provider. In this case, I would recommend contacting Smash support directly at [email protected] or [email protected]. They can check if there are any known issues sending to your email domain and escalate if needed.

Please try those steps and let me know how it goes. I’m here to help every step of the way! Does this sound like a good plan?

More info from Smash’s help on not receiving codes

How to fix verification code email issues in Smash app?

Thanks for asking! Here’s a simple way to fix verification code email issues in the Smash app:

1. First, check your email spam, junk, or promotions folder to see if the verification code email from [email protected] landed there by mistake.
2. If you can’t find it, go back to Smash and click the “Resend” button to send the verification code again.
3. To improve delivery, add [email protected] to your email contacts or safe sender list before resending the code.
4. Confirm you entered your email address correctly in Smash—double-check for typos or errors.
5. If you’re using any email filters or security settings, temporarily disable them or adjust to allow emails from Smash.
6. Try using an alternate email address temporarily, if possible.
7. If none of these work, Smash support can help investigate further: [email protected] or [email protected].

This approach covers the most common fixes for verification code email problems specifically with Smash1.

Would you like me to walk you through any of these steps?