Hi! I understand you're having trouble logging into your Ria Money Transfer account and not receiving the password reset code. Let's get this sorted together.

To start, can you tell me how you're trying to receive the code? Is it via your email or on your phone number? Also, have you checked your email's spam or junk folder or if your phone has proper signal and text messaging enabled? Sometimes the code can be delayed or filtered.

Meanwhile, here’s a step-by-step guide that usually helps with this issue:

1. Double-check you’re entering the correct email address or phone number linked to your Ria account. This is important because the reset code is sent to that contact info.

2. When requesting the password reset in the app, try to select the option to receive the security code by email if you were initially trying via SMS, or vice versa. Often there is a "Didn't receive the code?" link to switch the method.

3. Make sure your internet connection is stable, as poor connectivity can sometimes affect code delivery.

4. If you are receiving the code but it says it's invalid, ensure you are entering it exactly as received without extra spaces.

If after trying these you're still not getting the code, there might be an issue with your account contact details or system delays.

Would you like me to guide you through updating your contact info or discuss next steps if your phone number or email is no longer accessible? We can also look at contacting customer support if needed.

Here's some official information for reference on password reset issues:
https://help.riamoneytransfer.com/hc/en-us/articles/4406620980753-I-ve-forgotten-my-password-how-do-I-reset-it [2]

Let me know what you’ve tried so far or if you want to proceed with these steps!

I tried both ways but i am not receiving the code at all

Thanks for letting me know you have tried both email and SMS options but still aren’t receiving the code. Let’s dig a bit deeper to find a solution.

1. First, have you recently changed your phone number or email linked to your Ria account? If your contact details are outdated, the codes won’t reach you. If so, there’s a process to regain access even if you don’t have access to the old number or email – would you like me to guide you on how to start that?

2. Sometimes, security codes expire quickly or there may be delays on the service side. Ensure you enter the code within a few minutes of receiving it, or try requesting a new code after waiting a bit.

3. Also, check if your SMS inbox or email storage is full, which can prevent new messages.

4. If everything appears correct with your contact info but you still don’t get the codes, the issue might be account verification or temporary system delays. You may see a message about “trouble getting identity verified”—in such cases, you might have to wait 7 days to retry verification or contact support for manual help.

5. Finally, double-check your phone’s SMS settings. Sometimes spam filters or blocked numbers might stop messages. Also, ensure your device has strong network connectivity.
<brIf you want, I can share direct steps from Ria’s help documents related to not having access to your phone number or other methods for account verification2 and 1.

Could you tell me if your contact info has changed or if you’re stuck at a particular step? This will help me provide the most relevant guidance.