Hi there! I understand your Healow app microphone is disabled and not working, even after trying various troubleshooting steps. To help you better, could you share what specific troubleshooting you’ve already attempted? For example, have you checked the app’s permission settings, your device’s microphone settings, or anything else?

In the meantime, let me walk you through some key steps that often resolve microphone issues on Android 10 with the Healow app:

1. Check App Permissions:
- Go to your device’s Settings > Apps or Apps & notifications > find Healow.
- Tap Permissions and ensure Microphone access is allowed.

2. Restart the Device:
- Sometimes a simple restart refreshes settings and clears temporary glitches.

3. Check Microphone in Other Apps:
- Confirm if the microphone works in other apps (like voice recorder or WhatsApp) to isolate whether the issue is specific to Healow.

4. Check Healow App Settings:
- Open Healow and look for any in-app microphone or audio mute settings especially during telehealth calls.

5. Clear Cache and Data for Healow:
- Settings > Apps > Healow > Storage > Clear Cache.
- If that doesn’t work, try Clear Data (note this might log you out and reset app settings).

6. Update the Healow App:
- Confirm you are using the latest version from the Google Play Store.

If you’ve done all these and still face the problem, there could be a backend issue like device registration or Scribe settings interfering, or a bug that requires escalate support.

I also found a helpful video that guides step-by-step on fixing Healow camera and microphone issues during telehealth calls, which might include some steps you missed: [How To Fix Healow Camera/Mic Not Allowed - YouTube][1]

Please let me know what you’ve tried, and if you want, I can guide you through these steps in detail.

Are you satisfied with this direction, or should we dig deeper into it?

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