Hi there! I want to make sure I understand your issue correctly: When you try to write a message in the healow app, the message space won't let you type unless you add an attachment first—is that right?

Could you let me know if this happens every time you try to send a message or just occasionally? Also, have you noticed if this occurs when sending to any specific doctor or practice, or is it universal in the app? Any extra detail will help me guide you better.

In the meantime, here’s a basic troubleshooting approach we can try:

1. Restart the App: Close the healow app completely and reopen it to refresh its state.
2. Check for Updates: Make sure your healow app is updated to the latest version from the App Store.
3. Clear Message Drafts: Sometimes drafts might cause issues, so try deleting any unsent or stuck drafts in the message area.
4. Try Writing in Subject and Message: When messaging, ensure that you fill in the 'Subject' field as well as the message body, since some portals require this before sending.
5. Reinstall the App: If problems persist, uninstall the app and reinstall it to fix any corrupted files.
6. Verify Your Account: Ensure your account is properly logged in and that your practice hasn’t placed specific restrictions on messages—sometimes certain practices require attachments in messages for documentation purposes.

If after trying these steps, the app still forces an attachment before allowing you to write a message, it might be a practice-specific setting or a bug. In that case, contacting your healthcare provider's office or healow support directly at [email protected] would be the best next step.

Let me know how it goes or if you want to try some more specific steps! Are you okay to try these and update me?