Hi! I see you're mentioning that all the machines in the CSC GO app are showing as offline. Just to make sure I understand correctly, is this affecting all the washing and drying machines in your facility, or just some? Also, have you noticed if this started happening suddenly, or has it been ongoing for a while?

In the meantime, here’s what we can do step-by-step to try resolving this:

1. Check Your Internet Connection: Since the machines rely on network connectivity to communicate with the app, please ensure the Wi-Fi or wired network at the laundry location is working properly. Try browsing the internet from another device on the same network.

2. Restart the CSC GO App: Close the app completely on your Windows device and reopen it. Sometimes a simple restart can refresh the connection.

3. Verify If It’s a Widespread Issue: Occasionally, CSC GO’s backend servers or the machines themselves might have outages. You could check if others in your location are reporting the same issue or if the app’s website has any outage notifications.

4. Machine-Side Fault: If all machines appear offline, this often indicates they are disconnected or experiencing faults and may be awaiting a technician’s repair visit. You might want to report this directly to CSC ServiceWorks for prompt assistance.

5. Submit a Service Request: You can go to CSC ServiceWorks’ service request portal at https://www.cscsw.com/request-service/ and enter the license plate number of any affected machine to notify their support team quickly.

If the problem persists after these steps, please let me know, and we can explore more advanced troubleshooting or escalate the issue for technician support.

Are you able to try these and share what you see? That way, I can guide you better.