Hello! I understand you're having trouble seeing pictures that were sent through the TalkingParents app on your Windows device. Let's figure this out together.

To start, could you tell me:
- Are the pictures not showing up at all, or do you get some kind of error or placeholder image instead?
- Is this happening with all pictures sent to you or just specific ones?
- Are you using the TalkingParents app or accessing it through a web browser on your Windows 10 system?

Meanwhile, here are some initial steps you can try:

1. Check Internet Connection: Sometimes images don’t load if the connection is unstable. Please make sure your internet connection is steady.

2. Refresh or Reload: If you are on a browser, try refreshing the page. On the app, try closing it completely and reopening.

3. Clear Cache and Cookies (Browser): If using a browser, clearing cached data might help. You can do this through your browser settings.

4. Update the App or Browser: Make sure the TalkingParents app is updated to the latest version, or if you are using a browser, ensure it is up-to-date.

5. Check Permissions: Ensure the app has permission to access storage or files on your Windows device.

If none of these work, there could be a settings or account-related issue, or possibly the pictures are stored in TalkingParents Vault File Storage which is separate from messaging and requires special access7.

Could you please try these and share what you observe? That will help me guide you further!

it said to download but it didnt show up

Thank you for sharing that detail. So, when you try to download the pictures, it prompts you to download but the image file itself doesn't actually appear or save on your Windows 10 device? Let’s troubleshoot that download issue step-by-step:

1. Check the Download Location: Sometimes files download but save to an unexpected folder. On Windows, they usually go to the "Downloads" folder. Open File Explorer and check there first.

2. Browser Download Prompt & Pop-up Blockers: If you’re using TalkingParents through a web browser (which seems likely on your Windows 10 system), check if the browser is blocking the download pop-up or if it’s set to ask you where to save files. Look for any small bar/notification near the top or bottom of the browser window asking to allow the download.

3. Try a Different Browser: Sometimes browser settings can cause downloads to fail or not appear. If you are currently using, for example, Microsoft Edge, try downloading through Chrome or Firefox instead and check if that changes anything.

4. Clear Browser Cache & Restart Browser: Cached data may interfere with downloads. Clear cache and cookies and then restart the browser.

5. Check Storage Space: Make sure your device has enough available storage. If storage is full or near full, downloads can silently fail.

6. Manually Save the Image: Instead of using any “Download” button in the app, try right-clicking on the image (if visible) and selecting "Save image as..." to choose a location for it.

7. Update Browser: An outdated browser may cause issues with file downloads. Ensure you have the latest version installed.

If after these steps the pictures still don’t show up on download, it may help if you could tell me which browser you’re using, or if you’re on the TalkingParents app on Windows (which is less common, as TalkingParents is mostly web-based on Windows). That will help me customize the next set of advice.

If it remains unresolved, we might need to check the account or server-side issues or possibly email TalkingParents support at [email protected] for further help.

Are you able to try these steps and let me know what you observe?