Hi there! I understand you're receiving email notifications from TalkingParents but not the message notifications on your iPhone. Let's work through this together to get those push notifications working properly.
First, may I ask if you have checked your iPhone’s notification settings for the TalkingParents app? Sometimes the app notifications might be disabled or configured to not alert you visibly or audibly.
Here’s a step-by-step guide you can follow on your iPhone running iOS 18.6.2:
1. Open the Settings app on your iPhone. 2. Scroll down and tap Notifications. 3. Find and select TalkingParents from the list of apps. 4. Make sure Allow Notifications is toggled ON. 5. Under Alerts, ensure Lock Screen, Notification Center, and Banners are all checked. 6. Confirm that Sounds are enabled if you want an audible alert. 7. Also, check that Badges (the red count icon) is enabled if you want to see unread message counts.
Next, inside the TalkingParents app itself, it’s good to verify that push notifications are enabled:
- Open the TalkingParents app. - Go to your Account Settings or Notification Settings. - Look for any options related to "push notifications" or "message notifications" and ensure they are turned ON.
Lastly, ensure your device is not in Do Not Disturb or Focus mode which could be silencing notifications.
If after all this you still don't receive notifications on your iPhone but get emails, there might be a deeper setting or server-side issue. In that case, I would recommend contacting TalkingParents support at [email protected] for account-specific troubleshooting.
Please try these steps and let me know how it goes. Are you comfortable performing these checks?
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Frank Taylor
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Hi there! I understand you're receiving email notifications from TalkingParents but not the message notifications on your iPhone. Let's work through this together to get those push notifications working properly.
First, may I ask if you have checked your iPhone’s notification settings for the TalkingParents app? Sometimes the app notifications might be disabled or configured to not alert you visibly or audibly.
Here’s a step-by-step guide you can follow on your iPhone running iOS 18.6.2:
1. Open the Settings app on your iPhone.
2. Scroll down and tap Notifications.
3. Find and select TalkingParents from the list of apps.
4. Make sure Allow Notifications is toggled ON.
5. Under Alerts, ensure Lock Screen, Notification Center, and Banners are all checked.
6. Confirm that Sounds are enabled if you want an audible alert.
7. Also, check that Badges (the red count icon) is enabled if you want to see unread message counts.
Next, inside the TalkingParents app itself, it’s good to verify that push notifications are enabled:
- Open the TalkingParents app.
- Go to your Account Settings or Notification Settings.
- Look for any options related to "push notifications" or "message notifications" and ensure they are turned ON.
Lastly, ensure your device is not in Do Not Disturb or Focus mode which could be silencing notifications.
If after all this you still don't receive notifications on your iPhone but get emails, there might be a deeper setting or server-side issue. In that case, I would recommend contacting TalkingParents support at [email protected] for account-specific troubleshooting.
Please try these steps and let me know how it goes. Are you comfortable performing these checks?