Hi there! It sounds like you experienced a payment hang in the KFC Canada app, and even though you paid in-store, your credit card was still charged online, so it looks like a double charge situation. Is that right?

To get this sorted, I want to make sure I fully understand your situation:

1. Did you complete the payment inside the app, but the app froze on the payment screen?
2. You ended up paying at the store (in person), but later noticed a charge on your credit card from the app order?
3. Have you tried checking your order history in the KFC app to confirm if the online order was processed or pending?

This info will help me guide you through the best next steps. In the meantime, here’s a general approach to handle double charge issues like this:

### Step 1: Verify Your Order and Payment
- Open your KFC Canada app and check your order history. Is the order marked as completed or failed?
- Look at the receipt or confirmation email for the online order if you received one.
- Compare the timestamps of the in-store receipt and the online order charge.

### Step 2: Contact KFC Support
Since this is a payment issue involving a potential double charge, KFC can verify the transaction records and initiate a refund if needed. You can reach KFC Canada Support here: KFC Canada Contact

Explain the situation, mention the app hang during payment, and that you paid in-store but noticed an online charge on your card. Providing the order number, payment method details, and timestamps will speed up the process.

### Step 3: Monitor Your Card and Bank
If KFC support does not respond quickly or can’t resolve it immediately, contact your bank or credit card issuer to dispute the second charge. Banks often can reverse unauthorized or duplicate payments when you explain the situation.

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Since you mentioned the app hung during payment, it’s a known kind of issue where payment gateway errors sometimes cause charges to go through even if the app doesn’t confirm the order on screen. This has happened to other customers, so the refund process is usually straightforward once you contact support with the transaction details1 4.

Let me know what the order status shows in the app or if you want help contacting support. Are you satisfied with this plan, or do you want me to guide you further?