Hi! I’m Benjamin Carter, here to help you get back into your Grace app smoothly. I understand you’re having trouble logging in with your email and that your phone number won't verify. Let’s get a bit more clarity to tackle this effectively:

1. When you try to log in with your email, do you receive any error messages, such as "incorrect password" or "account not recognized"?
2. For the phone number verification, are you not receiving the verification code, or are you unable to enter it after receiving it?
3. Have you tried using any recovery options such as "Forgot Password" for the email login?
4. Is your phone connected to a stable internet connection (Wi-Fi or mobile data) when trying these steps?

Once I understand these details, I can guide you through some straightforward troubleshooting steps.

Meanwhile, here are some initial steps you can try:

Step 1: Check Email Login and Password
- Double-check that your email and password are entered correctly, paying attention to case sensitivity.
- Use the “Forgot Password” option to reset your password if you suspect it might be incorrect.

Step 2: Phone Number Verification Code Issues
- Confirm that your phone has good network reception to receive SMS messages.
- Check if your phone number is entered in the correct format, including the country code.
- Sometimes, apps delay sending verification codes; wait a couple of minutes before requesting a new one.
- Restart your device to refresh its network connection.
- If you are not receiving the code at all, ensure your messaging app or carrier is not blocking SMS from unknown numbers.

Step 3: Clear App Cache (Since you are on Android 10)
- Go to Settings > Apps > Grace app > Storage > Clear Cache.
- Restart the app and try logging in again.

If these steps don’t resolve the issue, there might be a deeper problem such as server-side verification issues or account-specific blocks.

Let me know what you find with these steps or provide the details I asked, and I’ll assist you with the next part to get you logged in successfully!

I've done all the steps but nothing. No code is sent and for the mail it reads oops something went wrong while creating your account

Thanks for the extra details! Since you get the message “oops something went wrong while creating your account” and no verification code is sent, this suggests the problem might be related to the app’s backend or how it handles account creation for your specific details.

Let’s try a few more things based on what typically helps in such cases:

1. Check Your Internet Connection: Even if it seems connected, switch between Wi-Fi and mobile data to see if that makes a difference.

2. Update the Grace app: Sometimes an outdated app version causes these errors. Go to the Google Play Store and check if there’s an available update for the app.

3. Try a Different Verification Method: If the app gives you an option to receive a code by email instead of SMS or vice versa, try switching that.

4. Use a Different Device or Browser: Since you’re on Android 10 with a WebKit browser, attempt to sign up via desktop web or another device to see if the issue persists. This helps isolate whether the problem is device-specific.

5. Clear More Than Cache: Since clearing the cache didn’t help, go to Settings > Apps > Grace app > Storage > Clear Data. This resets the app but note it will erase saved preferences.

6. Check Date & Time Settings: Make sure your device’s date and time settings are set to “Automatic” or correctly reflect your time zone. Incorrect settings can cause communication with servers to fail.

7. Disable VPN or Proxy: If you are using any VPN or proxy service, temporarily disable it and try again.

If after these steps you still face issues, it might be a server-side problem or something specific to your account creation on Grace’s backend.

At that point, I recommend contacting Grace’s support directly at [email protected]. Provide them your device details, the error message, and your attempts so they can investigate any server issues or blocks on your account.

I found a similar discussion where users had trouble getting verification codes and received the “oops something went wrong” message when signing up for apps; it’s often linked to backend verification or regional restrictions1.

Let me know how these next steps go or if you want help drafting the message for support! Are you satisfied with the solution I provided so far?

Still nothing

Thanks for sticking with me on this! Since the usual app-side fixes haven’t worked, I looked up some relevant Grace app resources to find more targeted troubleshooting steps.

Here’s what I suggest based on official FAQ and guides I found for Grace app login and account issues:

1. Check for Permissions Issues:
Sometimes Grace app requires certain permissions to function correctly during signup (e.g., permission to send/receive SMS for code verification). Go to your Android Settings > Apps > Grace app > Permissions, and make sure all relevant permissions (SMS, Phone, Storage) are enabled.

2. Use the Grace App Login Troubleshooting Guide:
There is an official guide available that specifically addresses login errors and verification. It recommends these steps:
- Ensure app is updated to the latest version.
- Double-check your network connectivity.
- Try logging in on a different network (Wi-Fi versus mobile data).
- Restart the device after clearing cache and data.
- If the error message persists, use the “Forgot Password” function or contact support.
(You can find similar tips at this help center article on login issues: 5)

3. Alternative Login Methods:
If the app supports third-party login providers (Google, Facebook), try those options if available. This can bypass phone number and email verification delays.

4. Contact Grace Support:
Since your problem is quite persistent and involves account creation errors combined with no verification code sent, the problem may be server-side or related to your account data. The best next step would be formally contacting Grace’s support team to investigate.

You can reach Grace support via: [email protected] or through their official help channels.

Additionally, here’s a helpful video that walks through fixing general Grace app issues on Android, including login problems: Watch here [2]

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If you want, I can help you draft a detailed message to support including all the troubleshooting steps you’ve already tried. Let me know! Meanwhile, have you checked the app permissions yet? That’s often an overlooked cause of verification failures.

Are you satisfied with the solution I’ve outlined so far or would you like to proceed with contacting support?

I can't login. There's always a problem when I use my mail and my phone number won't be verified

Hi again! I see you're still facing login issues with your email and phone number verification on the Grace app. Given what you shared and the additional search data I reviewed, here’s a focused plan to help you move forward:

1. Check "Trouble Logging In" Options:
The Grace Hill support page suggests using their "Trouble logging in?" feature where you enter your usual email to reset or recover access. If you haven’t tried this specifically on their portal or app, it may help bypass some email-related errors.
5

2. Phone Number Verification Problems:
It seems others on various platforms have reported similar issues where the "Send code" button fails or no code arrives. Sometimes this links to network issues or app bugs. Since you’ve tried switching networks and clearing app data, the problem could be linked to Grace’s backend or how your number is registered. Trying a different phone number temporarily (if possible) might help isolate the issue.
2

3. 2-factor Authentication Considerations:
If Grace uses 2-factor authentication (2FA), missing or misconfigurations there could block login or verification code delivery. If you have backup codes or an authentication app linked, try using those. If not, contacting support to reset 2FA settings could be necessary.
3

4. Contact Grace Support Directly:
With persistent account creation errors and verification failures despite attempts on your device and network, the best path is reaching out to Grace support at [email protected]. In your message, include:
- Your device details (Android 10, WebKit browser)
- The exact error messages (e.g., "oops something went wrong while creating your account")
- The steps you have already tried (clearing cache/data, different networks, etc.)

This will help their team investigate any server-side or account-specific problems.

Please let me know if you want help drafting that support email or if there are any other details you can share. Are you satisfied with the guidance so far?