[Grace] Crashes when listening ti radio podcasts

J
Juli jarrett
1 year ago In Grace
Crashes when listening ti radio podcasts

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! I understand you're experiencing crashes when listening to radio podcasts on Grace. Let's work together to clarify the issue and find a solution.

Could you let me know if this happens with all podcasts or just specific ones? Also, does the app crash immediately when you start playing a podcast, or does it happen after some time? Any additional details would be really helpful!

J
Juli jarrett
1 year ago

Crashes after a while listening to podcasts and says there is bug I. This app

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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Thanks for that information! If Grace is crashing after some time with a bug message, we can try a few steps to fix this issue.

1. Restart the App: First, let's start by closing the Grace app completely and then reopening it. This often resolves temporary issues.

2. Check for Updates: Make sure that both your Android operating system and the Grace app are updated to their latest versions. Here’s how to check for updates:
- Go to the Google Play Store.
- Tap on the Menu (three lines in the top left corner).
- Select My apps & games. If there's an update available for Grace, you should see it here.

3. Clear Cache: Sometimes, clearing the app cache can help resolve glitches:
- Go to Settings on your device.
- Tap on Apps or Applications.
- Find and select Grace from the list.
- Tap on Storage, and then select Clear Cache.

4. Reinstall the App: If the above steps don't work, you might want to try uninstalling and then reinstalling the Grace app. This can help bring it back to a fresh state.

5. Check Device Storage: Ensure that your device has enough storage available. Low storage can sometimes lead to app crashes.

6. Contact Support: If none of these steps resolve the issue and the bug continues to occur, it might be a good idea to reach out to Grace's support team directly at [email protected]. They can provide more specialized assistance.

Please try these steps and let me know if the problem persists! Are you satisfied with the solution I provided?

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