Hi there! I understand your Viagogo Tickets app is not opening on your iPhone running iOS 18.1.1. Let's try to get this sorted out together.

First, can you tell me if the app gets stuck on the loading screen, crashes immediately, or simply doesn't launch at all? Also, have you tried closing the app fully and reopening it, or restarting your phone?

In the meantime, here are some initial steps you can try:

1. Force Close the App and Relaunch
- Swipe up from the bottom of the screen and hold to see your open apps.
- Swipe the Viagogo app off the screen to close it completely.
- Tap the Viagogo app icon to open it again.

2. Restart Your iPhone
- Press and hold the side button and either volume button until the power off slider appears.
- Drag the slider to turn off.
- After a minute, press and hold the side button until the Apple logo appears.

3. Check for App Updates
- Open the App Store on your device.
- Tap your profile icon at the top right.
- Scroll and see if there is an update available for Viagogo Tickets. If yes, tap 'Update'.

4. Reinstall the App
- Long press the Viagogo app icon and select 'Remove App', then 'Delete App'.
- Go back to the App Store, search for 'Viagogo Tickets' and reinstall it.

If you've tried those already or the problem continues, there might be an issue with the app's connection or your account settings. Sometimes the app redirects or doesn't load certain sections if there are network or login problems. Ensuring your iPhone has a stable internet connection is also important.

Could you please let me know which of these steps you've tried so far, and if you see any error messages or odd behavior when attempting to open the app? That way I can guide you further.

App not opening

Thanks for your patience. Since your Viagogo Tickets app isn't opening on your iPhone with iOS 18.1.1, let's try some solutions based on what others have found helpful.

Here’s what you can do next:

1. Clear Contact and Address Settings in App
Sometimes, the Viagogo app runs into issues when certain settings need refreshing. Open the app’s settings (if it opens at all) and check under the 'Contact' and 'Addresses' tabs. Updating or confirming these details can resolve errors where the app won’t load properly2.

2. Check for App Updates or Reinstall
Since the app may have compatibility issues, ensure you have the latest version installed from the App Store. If an update is available, install it. Otherwise, try deleting and reinstalling the app to clear any corrupted data or settings10.

3. Verify Internet Connection
Confirm your iPhone has a stable internet connection (Wi-Fi or cellular) as the app needs this to load your tickets and account info.

4. Using the Web as a Workaround
If the app still won’t open after trying this, you can access your tickets on the Viagogo website via Safari on your iPhone by logging in. This should let you view and manage your tickets until the app issue is resolved1.

If you’ve already tried these steps or the app crashes immediately with no access to settings, let me know, and we can look into more advanced troubleshooting or escalate it for further support.

Are you able to open the app even partially or see any error messages? That info would help me assist you better!

Thanks for your patience! Here’s a clear path to troubleshoot your Viagogo Tickets app not opening on your iPhone with iOS 18.1.1, based on the latest info:

1. Update or Reinstall the App
Make sure you have the latest version of the Viagogo Tickets app from the App Store. Head to the App Store, tap your profile icon at the top right, and check if an update is available. If the app is already updated or the problem persists, try deleting the app and reinstalling it to clear any corrupt data or installation issues10.

2. Check and Refresh Contact and Address Settings
If you can access the app settings even partially, navigate to the 'Contact' and 'Addresses' sections and verify or update your details. This can resolve internal errors that cause the app to fail to open properly2.

3. Ensure a Stable Internet Connection
The app needs a reliable Wi-Fi or cellular data connection. Confirm your connection is stable by trying other apps or websites.

4. Use the Website as a Temporary Alternative
If the app still doesn’t open, log in to your Viagogo account using Safari or another browser on your iPhone. You can view and manage your tickets there until the app issue is resolved1.

If after these steps, the app still won’t open or shows error messages, please let me know what you see exactly. I can then help with more advanced troubleshooting or escalate the issue to ensure you have access to your tickets. Does this approach work for you so far?