Hi! I understand you're experiencing an issue where clicking on the concert date in the viagogo Tickets app leads to an age warning page that just stays stuck there. Let's work together to figure this out.

To start, could you tell me if this happens for all concerts or just a specific event? Also, have you tried closing and reopening the app or restarting your iPhone?

In the meantime, here are some simple steps you can try to resolve this:

1. Force close and reopen the app: Sometimes apps get stuck due to temporary glitches. Double-click your Home button or swipe up from the bottom (depending on your iPhone model) to see open apps, then swipe the viagogo app off the screen to close it. Relaunch it and try again.

2. Clear app cache (if applicable): iOS apps don’t have a direct cache clear option, but uninstalling and reinstalling the app can help clear any corrupted data. Try deleting the viagogo app and reinstalling it from the App Store.

3. Check for updates: Make sure your viagogo app is updated to the latest version, as updates often fix bugs.

4. Restart your iPhone: A simple restart can clear system glitches that might cause screens to freeze.

Since the age warning relates to age restrictions for the event, it's possible the app might be having trouble loading this specific page. If the problem persists even after these steps, it could be an issue with how the app handles age restriction content on your iOS version 18.3.1.

Let me know what you’ve already tried or if you want me to guide you through any of these steps. Also, if you have any screenshots of the stuck screen, that might help me understand better.

Are you happy to try these suggestions?

Clicking on the date if the concert - the age warning page pops up and stays there.

Thanks for sharing that info again. Since the age warning page pops up and stays stuck when you select the concert date in the viagogo app on your iPhone with iOS 18.3.1, let's dive a little deeper.

This age warning is part of the ticket disclosures, where events specify age restrictions like under 21, over 21, or senior age limits. The app should display this info then allow you to proceed1.

Here’s what we can try next, given that the page is stuck:

1. Check your internet connection: A weak or unstable connection might cause the app to freeze on content loading. Try switching between Wi-Fi and mobile data to see if it helps.

2. Update the app: Confirm you have the latest viagogo app version installed from the App Store. Sometimes bugs like this are fixed in updates.

3. Reinstall the app: If updating doesn't help, uninstall the app then reinstall it to clear any cached corrupted data that might cause this issue.

4. Try accessing the same event via viagogo’s website on Safari: Open Safari on your iPhone and navigate to the event page on viagogo.com. Does the age warning appear and allow you to move past it there? If yes, it might be an app-specific issue.

5. Check for iOS updates: Although you're on iOS 18.3.1, verify if there's an update available that could improve app compatibility.

6. Contact viagogo support: If none of the above works, the issue might be on their side with how the age warning page is served or a bug affecting your device configuration. You can email them at [email protected] for detailed assistance.

Would you mind trying the website check and reinstalling the app first? That often helps narrow down if the problem is app-specific or related to your device or connection.

Let me know how it goes! Are you happy to try these steps?