Hello! I understand you're facing an issue with the Cathay Pacific app saying you've reached the limit for mobile code requests, even though this is your first try. Let’s get to the bottom of this.

To clarify, when you say "mobile code," is this the one-time verification code (OTP) sent via SMS to verify your phone number during setup? Also, have you tried restarting the app or your device already?

Meanwhile, here are some common troubleshooting steps we can try:

1. Check your phone network connection: Ensure your phone has stable mobile network or Wi-Fi access to receive SMS messages.

2. Clear app cache/data:
On Windows with WebKit browser, try clearing your browser cache and cookies related to the app site. Sometimes cached data can cause errors.

3. Try a different phone number temporarily: Sometimes the system may have a glitch or pre-existing block on the number you entered.

4. Wait and try again later: The system might have registered a code request limit erroneously. Usually, limits reset after some time (often an hour or day).

5. Check if your number is already associated with an account: The app may consider your number linked to an existing member, thus limiting new code sends. You can try signing in with your existing credentials or use the "Forgot password" option.

If you continue to see the error after these steps, it could be a backend issue on Cathay Pacific’s side.

In that case, I recommend contacting Cathay Pacific mobile app support directly at [email protected] for account verification and assistance, or I can help guide you through that process.

Would you like me to help you try any of these steps now, or get you in touch with support? Also, please let me know if the error message shows any more details.

Are you satisfied with this approach so far?