Hi there! I’m Frank Taylor. I understand you're trying to change your password for Branded Surveys but when you click the reset link in the email, it just opens a page in the app that saves your place and doesn’t actually give you a way to change your password. That definitely sounds confusing.

To help you better, can I ask whether you're clicking the link from your iPhone? Also, are you doing this in the Branded Surveys app or through a browser like Safari? Sometimes the app’s behavior differs from the website.

Meanwhile, here’s what we can try step-by-step to resolve this:

1. Try opening the link in a browser instead of the app:
- Press and hold the password reset link in your email.
- Choose “Copy Link.”
- Open Safari on your iPhone, paste the link in the address bar, and navigate there.
Sometimes links opened inside apps default to opening inside the app itself, which might restrict showing the password reset form.

2. Clear your browser cache if you are already using Safari:
- Go to Settings > Safari > tap Clear History and Website Data.
- Then try the link again in Safari.

3. Update or reinstall the Branded Surveys app:
- If you want to reset password via the app, make sure you have the latest version installed. Sometimes older versions might have glitches.

4. Try resetting the password on a desktop or laptop browser, if available:
- Sometimes desktop websites handle password resets better than mobile apps or mobile browsers.

If these steps don’t give you the option to change your password, there might be an issue with how the reset link is being served on iOS within the app. If so, the best next step is to contact Branded Surveys support directly via [email protected]. They can provide a manual workaround or fix on their side.

Let me know how these go or if you need help with any of these steps! Are you satisfied with the solution I provided?