Hi there! Thanks for reaching out. Just to make sure I understand correctly: on your iPhone running iOS 18.7, you're seeing an app say it’s not connected to the internet, but all your other apps and internet functions are working fine, right? Could you please tell me which app is showing this issue? Also, is the problem happening on Wi-Fi, cellular data, or both?

This will help me guide you through the best troubleshooting steps tailored to your situation.

Just Y/N app and the problem happened with both wifi and cellular data

Thanks for clarifying that it’s just the Y/N app showing the offline message on both Wi-Fi and cellular data. Let’s try a few targeted steps to get it working again on your iPhone with iOS 18.7.

1. Force close and reopen the Y/N app: Double tap the Home button or swipe up from the bottom to open the app switcher, then swipe the Y/N app off the screen to close it fully. Open it again to see if the connection issue clears.

2. Check app permissions: Go to Settings > scroll down to Y/N app > ensure it has permission to use cellular data. Sometimes cellular access can accidentally be disabled for specific apps.

3. Restart your iPhone: A simple restart can resolve temporary glitches affecting the app’s network access.

4. Update the Y/N app: Head to the App Store and check if there’s an update available for the Y/N app. App updates often include bug fixes and performance improvements.

5. Reinstall the app: If the above steps don’t help, uninstall the Y/N app, then reinstall it fresh from the App Store. This can fix corrupted app files causing connection problems.

6. Reset Network Settings: As a last resort, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will reset Wi-Fi, cellular settings, and VPN settings, so you’ll need to re-enter Wi-Fi passwords afterwards.

If after trying all these steps the app still says you’re offline, it might be related to the app’s servers or account-specific issues, in which case contacting Y/N app support directly could be helpful.

Would you like me to guide you through any of these steps in more detail? Or have you already tried some of these?

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My app says I’m not connected but all my other apps and my internet is working perfectly