Hi! I’m sorry to hear your AAA app won’t stay open on your new iPhone ProMax. Let’s get this sorted out together. To start, could you tell me if you’ve already tried opening the app after restarting your phone? Also, is your AAA app updated to the latest version available in the App Store?

Meanwhile, here’s a simple step-by-step process to help fix app crashing on your iPhone running iOS 18.7:

1. Force Close the App: Sometimes the app might be stuck in the background. Double-tap the Home button or swipe up from the bottom and hold (depending on your iPhone model) to view open apps, then swipe the AAA app off the screen to close it.

2. Restart Your iPhone: Press and hold the side button with either volume button until the slider appears. Slide to power off, wait 30 seconds, then power back on.

3. Check for App Updates: Open the App Store, tap your profile picture on the top right, scroll to see if AAA app has an update pending. If yes, update it.

4. Reinstall the AAA App: Press and hold the app icon until a menu pops up, tap “Delete App,” then reinstall it from the App Store. This clears the app cache that might be causing the crash.

5. Check for iOS Updates: Go to Settings > General > Software Update. If an update is available, install it because some app crashes are fixed by system updates.

If you have already done any of these steps, please let me know, and I can guide you to more advanced solutions. Otherwise, please try these and tell me if the app still crashes or closes immediately.

Are you able to try these steps now?

I have removed the app and reinstalled it and it opens for one second and then disappears. When it is clicked on again it will not open at all.

Thanks for sharing that detail about the app opening briefly then disappearing, and then not opening at all. That helps a lot. Since reinstalling didn't fully fix the problem, let's consider some other possibilities.

Sometimes crashes like this can be related to specific device settings, or even corrupted app data syncing from your account. Here are some steps we can try next:

1. Check App Permissions: Go to Settings > Privacy & Security > AAA app, and make sure it has all the necessary permissions enabled, like access to the internet or notifications, since lack of permission might cause it to close.

2. Disable Background App Refresh Temporarily: Sometimes the refresh process in the background causes apps to crash. Visit Settings > General > Background App Refresh, and disable it for the AAA app temporarily, then try opening the app again.

3. Reset Network Settings: A network glitch can sometimes cause apps to crash on startup if they rely on online data. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings (note: this will erase saved Wi-Fi passwords).

4. Check for iOS System Issues: Since your iPhone is running iOS 18.7, check for any minor patches or incremental updates that might have been released after 18.7 (Settings > General > Software Update). Sometimes, app crashes are resolved via small iOS updates.

5. Try Logging Out and Back in (if possible): If the app opens for a second, try quickly accessing any login or settings—if it allows—and log out of your AAA account, then log back in. Corrupted account data can cause crashes.

6. Check for Conflicting Apps or Profiles: If you have any VPN apps, device management profiles, or security apps on your device, temporarily disable them and try again, as sometimes these interfere with app behavior.

If none of these work, this might be an issue we need to escalate to our app development team to review device-specific crash logs. Would you feel comfortable sharing if you noticed this behavior started right after a particular update or change? Also, please confirm if other apps on your iPhone are working normally.

In the meantime, please try the above and let me know if anything changes. I’m here to help get your AAA app running smoothly on your iPhone ProMax.