Hi there! I’m Frank Taylor, here to help you get your course up and running.

To start with, could you please let me know a bit more about the issue? For example:
- Are you trying to access the course through the AAA app or via a web browser?
- Does the error message appear right when you open the course, or after some loading time?
- Have you noticed if this issue happens with all courses or just one specific course?
- Are you connected to the internet with a stable connection?

These details will help me guide you better. Let’s get this sorted out!

my course wont load and it says error for your course load on web broswer

Thanks for the info! Since your course won’t load on your web browser and shows an error message, let’s try some straightforward steps first to get things working.

1. Refresh the page with a hard refresh: This means forcing your browser to reload the page without using cached files, which can fix loading errors. On Windows, press Ctrl + F5 while on the course page.

2. Clear your browser cache and cookies: Cached files or cookies may cause loading problems. Here’s how you can clear them in your WebKit-based browser on Windows:
- Open your browser's settings (usually three dots or lines in the top-right corner).
- Look for “Privacy & Security” or “Clear browsing data.”
- Choose to clear cached images/files and cookies for “All time” or at least a recent period.
- After clearing, restart the browser and try loading your course again.

3. Try opening the course in an Incognito or Private browsing window: This disables most extensions and uses no cached data, which helps isolate the problem.

4. Check your internet connection: Make sure you have a stable connection. Sometimes switching from Wi-Fi to a wired network or resetting your router helps.

5. Make sure you are logged in properly on the AAA site: Sometimes the session expires, causing loading errors. Try signing out and signing back in.

If after trying these your course still won’t load, please let me know if there are any other error details visible (like error codes or specific messages) or if you notice this happens on all courses or just one. I can then guide you to more advanced fixes or contact support for you1 5.

Are you comfortable with these first steps? Would you like me to walk you through any of them?