Hi! I’d be glad to help you with the Wemo app login issue you’re experiencing on your iPhone iOS 18.7.1. Just so I understand fully, after you shut down your iPhone or the app, you can’t log back in with your existing Wemo account, and attempts to create a new account are also failing—is that right?

A couple of things first: is the app giving you any error messages when you try to log in or create an account? Also, have you tried any steps like restarting the app or your iPhone already?

Meanwhile, here is a step-by-step approach we can try together:

1. Check Internet Connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network.

2. Force Close and Reopen the Wemo App: Double-press the Home button (or swipe up and hold from the bottom on iPhones without a Home button), then swipe the Wemo app off the screen to close it, and open it again.

3. Verify Email/Password: When logging in, double-check your email and password for typos. If you forgot your password, tap “Forgot Password” to reset it.

4. Try Creating a New Account with a Different Email: Sometimes using the same email multiple times can cause issues. Trying a different email address might help.

5. Reinstall the App: Delete the Wemo app from your iPhone, then download and install the latest version from the App Store. This clears cached data that might be causing login troubles.

6. Restart Your iPhone: Sometimes a fresh start of the device helps clear temporary glitches.

If you have already done some of these steps, please let me know which ones, so I can suggest additional, more advanced troubleshooting like checking your Apple system settings for app permissions or verifying if there’s any server-side problem at Wemo’s end.

Does that sound like a good plan to start with? Let me know what you see when trying these, and we’ll get this sorted out!

I’ve updated, uninstalled & reinstalled, did a forced shutdown and then tried a different email to create another address and it wouldn’t process…. Basically nothing worked

Thanks for letting me know what you’ve tried so far. Since updating, reinstalling, forced shutdown, and even using a different email for account creation haven’t worked, let’s dig a bit deeper.

Here are some additional steps to try:

1. Clear app cache and data from iPhone settings:
iOS doesn’t have a direct “clear cache” button like Android, but you can try this:
- Go to Settings > General > iPhone Storage
- Find Wemo app in the list
- Tap it and select Offload App (this frees up storage used by the app but keeps your documents and data)
- Then reinstall the app from the same screen.
This sometimes helps clear underlying data issues that a simple reinstall won't fix1.

2. Check Remote Server Status:
Sometimes Wemo's servers have temporary outages that prevent login or account creation. You can check the Wemo server status on their official support page or social media channels to see if there's a widespread issue.

3. Verify Network and Permissions:
- Make sure your phone’s Wi-Fi or cellular is working properly and no VPN or firewall is blocking the app.
- Check in Settings > Privacy & Security > Local Network, and ensure Wemo app has permission to access your network.

4. Reset Network Settings on iPhone:
Sometimes network settings cause connectivity issues with apps:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- Note: This removes saved Wi-Fi passwords, so have them handy to reconnect.

5. Try Logging In on Another Device:
See if you can log in or create an account using the Wemo app on a different iOS device or via a supported web portal if available. This helps identify if it’s a device-specific or account/server issue.

If none of these steps resolve the issue, it might indicate a deeper server or account problem. In that case, I recommend contacting Wemo support directly at [email protected] for account and backend assistance, as they can look into your specific account and server logs.

Let me know if you want me to guide you through any of these steps, or if you have any error messages or further details! Are you satisfied with this next set of suggestions?