Hi! I understand you're stuck during the RingConn app setup right after entering your personal information. Let's see if we can get you moving forward.

Just to clarify first:
- When you say it "won't allow you to continue," do you see any error messages or does the app simply freeze or stay on the same screen?
- Are you connected to the internet and did you grant any requested permissions (location, Bluetooth, notifications) to the app during setup?
- Also, which version of the RingConn app are you using, and have you restarted your Mac or reinstalled the app to try again?

Meanwhile, here’s a good starting approach you can try on your Mac (OS X 10.15):

1. Check Internet Connection: Make sure your Mac has a stable internet connection, as the app likely needs to verify your info online.

2. App Permissions:
- Go to System Preferences > Security & Privacy > Privacy tab.
- Check that RingConn app has the necessary permissions (Bluetooth if applicable, location services).

3. Restart the App: Sometimes a fresh launch helps. Quit the RingConn app fully (right-click on the app icon in Dock, choose Quit), then reopen it.

4. Re-enter Information: Sometimes there might be a form validation issue. Double-check the fields you entered—especially that email address—ensuring no typos or invalid characters.

5. Update RingConn App: Verify you have the latest version of the app from the official source or Mac App Store. An outdated app version can cause setup problems.

If after these steps it still won’t let you pass that screen, it could be a server-side or validation issue on their end. In that case, you might want to try their support or user forums for known issues.

There's also indication from other users that sometimes the app requests an "access code" after your email input. Have you seen anything like that? If it requests an access code but none were provided, the app might block proceeding. Usually, you can tap a "Get Access Code" link to receive it via email, but that requires a valid email address entered.

Let me know how these checks go or if you see any error messages, and we’ll take it from there!